Customer Solutions Representative

Job Description

Job Description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance

Compensation
Base Salary: $55,000-$60,000 annually
On-Target Earnings (OTE): $80,000-$85,000 annually
Base Salary + Uncapped Commission

Guide Homeowners Through Restoration with Confidence

When disaster strikes, homeowners need more than a contractor—they need a trusted advisor.

At SERVPRO Team Wall, our Customer Solutions Representatives (internally referred to as our Residential Account Managers) serve as the primary point of contact for customers throughout their restoration journey. From delivering estimates and explaining the process to coordinating with production teams and ensuring an exceptional customer experience, you'll help families navigate one of the most stressful events of their lives.

This is an ideal opportunity for someone who enjoys relationship building, problem solving, project coordination, and helping customers make informed decisions. This is an in-office position, based out of Sparks/Glencoe MD.

What You'll Do

• Manage residential restoration and reconstruction opportunities from estimate through project completion 
• Deliver and explain estimates to homeowners 
• Follow up with customers and help convert opportunities into sold projects 
• Coordinate with operations, estimating, construction, insurance adjusters, and accounting 
• Provide proactive project updates and exceptional customer communication 
• Resolve issues quickly while advocating for both the customer and the company 
• Maintain accurate documentation within company systems 
• Build long-term relationships that create outstanding customer experiences 

What We're Looking For
We're looking for someone who is:

• An exceptional communicator 
• Highly organized and detail-oriented 
• Customer-focused and relationship-driven 
• Solution-oriented and proactive 
• Able to manage multiple priorities in a fast-paced environment 
• Professional, accountable, and dependable 
• Adaptable; receptive to training and coaching

Preferred Experience
Experience in one or more of the following is preferred:

• Restoration 
• Residential construction 
• Insurance claims 
• Property management 
• Account management 
• Customer success 
• Project coordination 
• Home improvement or consultative sales 

Why Join SERVPRO Team Wall?

• Competitive compensation plus performance incentives 
• Career growth opportunities 
• Ongoing professional development 
• Collaborative, team-first culture 
• Opportunity to make a meaningful impact on customers during difficult times 

If you enjoy helping people, building relationships, and seeing projects through to successful completion, we'd love to hear from you.

Apply today and help homeowners restore more than their property—you'll help restore their peace of mind.