Administrative Assistant

Job Description

Job Description

Description:

Make a Difference. Build Connections. Grow With Us.

Family Pride of Northeast Ohio, Inc. is looking for passionate Part-time Administrative Assistant to join our team! At Family Pride, work-life balance is a priority. We appreciate the important work our staff do every day, and we believe our employees deserve to feel valued, supported, and recognized.

WHY JOIN FAMILY PRIDE?

PART-TIME BENEFITS START WITH YOUR TIME OFF!

As a Part-Time Staff Member, you will be eligible for:

• Your Birthday Off - Take your birthday off and celebrate YOU !
• 1 Floating Holiday of Your Choice - Choose the day that is meaningful to you.
• Accrued Vacation time!

AND THERE'S MORE!

Part-Time Staff are also eligible for:

• 3% Match SIMPLE IRA
• Student Loan Contribution
• Work-Life Balance Focused Environment
• Meaningful Work That Makes a Difference in Our Communities 

JOB PURPOSE

Under the direction of the Director of Administration, the Administrative Assistant keeps the office location running smoothly and efficiently by welcoming clients, families, community members and staff professionally, implementing essential office procedures and monitoring administrative projects for Family Pride of Northeast Ohio, Inc. 

AGENCY EXPECTATION OF EMPLOYEE

• Adhere to Agency Policy and Procedures
• Acts as a role model within and outside the Agency
• Performs duties as workload necessitates
• Maintains a positive and respectful attitude
• Communicates regularly with Supervisor and Administrative Staff
• Demonstrates flexible and efficient time management and ability to prioritize work load

Essential Duties and Responsibilities

• Assume receptionist duties, greet public, check in clients (including insurance updates), answer phone, route calls, and take messages.
• Take client payments and apply to daily cash sheet
• Maintain front desk area and lobby – ensure clean throughout the day and at end of day
• Ensure that therapy rooms and conference room are straightened up and clean at end of workday.
• Keep inventory of office supplies and maintain organized supply closets
• Route all mail to the appropriate personnel.
• Process and route all incoming payments, invoices, and deposits to appropriate personnel
• Provide professional customer service support to clients, stakeholders, and personnel
• Answer general questions regarding administrative and billing processes, and account balances
• Assist with scheduling, coordination, and note-taking of staff and board meetings as requested
• Provide medical records as requested
• Purchase agency resources via necessary accounts as approved by supervisor or leadership
• Coordinate domestic travel arrangements as approved by supervisors or leadership
• Participate in educational activities including staff meetings, professional development opportunities in the community and online
• Maintains strict confidentiality; adheres to all HIPAA guidelines/regulations
• Other duties as assigned by supervisor or agency leadership team.
• Participating in team meetings as needed to coordinate clinical needs ensuring the efficiency of the administrative and billing processes

Requirements:

QUALIFICATIONS

• High School Diploma or equivalent is required. Associate or bachelor’s Degree is preferred.
• Excellent verbal and written communication skills
• Positive and professional demeanor
• Good judgment in evaluating situations and making decisions
• Strong organizational skills needed including being able to multi-task
• Strong computer skills specifically in Office 365 Suite – excel, outlook, SharePoint, and Teams
• Have a general knowledge of Accounts Receivable and Accounts Payable Processes

TRAVEL

Limited

WORK ENVIRONMENT

The work environment is a small, busy office located in Chardon, Ohio. The noise level in the work environment is usually low to moderate. Reasonable accommodation in the work environment may be made to enable individuals with disabilities to perform the essential functions.