Operations Analyst

Operations Analyst

The New York City Housing Authority (NYCHA) is the nation's oldest and largest public housing authority with more than 168,000 apartments and over 370,000 residents. NYCHA's mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. NYCHA also administers a citywide Section 8 leased housing program that serves over 200,000 tenants. Since the 2019 Agreement between NYCHA, the Department of Housing & Urban Development (HUD), and the U.S. District Court, Southern District of New York (SDNY), NYCHA has been working under a Federal Monitor structure. The HUD Agreement sets the requirement to create a new Organizational Plan in collaboration with the Federal Monitor and sets forth various compliance-related targets for NYCHA across major operational areas including Lead, Mold, Heat, Elevators, Pest, Waste Management, and Inspections. Under the direction of the Skilled Trade Strategic Advisor, with wide latitude for the exercise of independent judgment and decision-making. The responsibilities of the Operations Analyst will include but are not limited to the following: Analyze work order/operations data to answer stakeholder questions, identify trends, and make recommendations for operational improvements in NYCHA communities. Develop and validate excel reports to monitor progress and evaluate the effectiveness of operations initiatives in NYCHA communities. Conduct analyses and build excel models to determine projected workloads, staffing needs and associated cost estimates for successful implementation of agency priorities. Draft policy memos and power point presentations to inform stakeholders of: new strategic initiatives, progress on existing projects and data trends. Draft talking points for Senior Management for City Council Hearings and meetings with court-appointed officials. Develop project plans and independently managing month-to-month deadlines, balancing urgency against importance while supporting longer-term data analysis. Complete ad-hoc reporting and data entry at the request of the Skilled Trade Strategic Advisor.

Additional Information NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). NYCHA residents are encouraged to apply. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees' Retirement System (NYCERS). Please read this posting carefully to make certain you meet the qualification requirements before applying to this position. COMMUNITY COORDINATOR - 56058