Front Desk/Patient Care Coordinator (Physical Therapy Office)

POSITION STATUS: Title: Front Desk Receptionist. Status: Part-Time. Pay: $18-$22/Hour. COMPANY HISTORY: iMotion Physical Therapy is dedicated to providing exceptional physical therapy and rehabilitation services to the East Bay and South Bay communities. Our team is committed to delivering high-quality, patient-centered care in a professional, compassionate, and supportive environment. We believe that great outcomes come from combining clinical excellence with genuine care for every patient. At iMotion Physical Therapy, our team shares a commitment to helping patients improve their mobility, restore function, achieve their goals, and live healthier, more active lives. We strive to create an environment where every team member feels valued and knows that their work makes a meaningful difference in the lives of our patients and the communities we serve. This job is not for you if: Making money is your only reason for applying for this position. You are not comfortable handling upset or frustrated patients. You do not enjoy sales or feel uncomfortable asking for payment. You do not genuinely enjoy helping others. You are not comfortable talking on the phone or communicating with people throughout the day. You prefer a slow-paced and quiet work environment. You prefer working in a cubicle with minimal human interaction. You are bothered by loud noises or a busy, active environment. You frequently feel that life or work is unfair and struggle to maintain a positive, solution-focused attitude. You are not committed to staying in the position for at least two years. You do not enjoy taking initiative or leading when needed. You find data entry and administrative tasks boring or repetitive. You are not comfortable using computers and learning new technology. You have difficulty typing efficiently and accurately. You have not read this job posting completely or are unwilling to complete all of the application steps requested. This job may be a great fit for you if: You want to earn money while helping others and making a meaningful difference in people's lives. You are a people person who genuinely enjoys helping and communicating with others. You are comfortable performing administrative and clerical work for the majority of your workday. You enjoy talking with people, learning from mistakes, and continuously improving. You are humble, respectful, and open to feedback. You have the patience and communication skills to handle upset or frustrated patients professionally. You have strong phone skills and can answer at least 80% of incoming calls while returning voicemail messages within two hours or less. You are comfortable entering numbers into spreadsheets and analyzing graphs and data. You can use data to identify problems, develop strategies, and improve departmental performance. You are able to remain calm and productive in a fast-paced, sometimes stressful environment. You align with our company's vision and BHAG (Big Hairy Audacious Goal). You have a clear idea of where you want your career to be in the next three years. You are willing to go the extra mile and take initiative during the application process. You are willing to complete all required application steps and follow instructions carefully. Job Description: This is a great experience for someone who has administrative skills, enjoys helping people, and is looking to grow professionally. Administrative duties will include providing the highest level of customer service, greeting and scheduling patients, answering phone calls, as well as handling various other administrative tasks. Our company is rapidly expanding and there are many opportunities for advancement. Following are some of the duties Patient care coordinator performs on daily bases: Check in and Check out patients. Collect money for patient responsibility portion. Coordinate with providers. Communication with billing and Authorization department to understand patient's responsibility. Answer and handle phone calls. Return voicemails. Enter data in spreadsheet for KPIs. Keeping front desk organized and clean. Scan documents. Applying payments. Prepare for next day. Checking faxes and responding them accordingly. Scheduling patients for future visits. Attend team meetings. Active in problem-solving for the department. Reconciling data on daily bases. JOB QUALIFICATIONS: Associate's degree or higher required. Minimum of 2 years of customer service experience required. Previous experience working in a medical or healthcare setting is a plus. Multilingual candidates are highly encouraged to apply. Visit the following link for more information on starting your career with us: #J-18808-Ljbffr iMotion Physical Therapy