IT Support Specialist I (16975)

PAY GRADE : I

Reliable Transportation Required

FLSA STATUS : Non-Exempt

POSITION OBJECTIVE :

This classification requires incumbents to have a functional knowledge of PC applications various computer types peripherals audiovisual audio amplification equipment computer hardware software and customer support. Incumbents are responsible for taking calls and submitting work orders when assigned to the helpdesk completing assigned work orders and providing support regarding IT related issues and problems independently handling basic issues imaging and communicating with appropriate IT staff regarding more complex issues.

DUTIES & RESPONSIBILITIES : (These duties are a representative sample; position assignments may vary.)

1. Provides technical support assistance and customer service to school administration staff and students.
2. Troubleshoots level 1 technical and network problems with computers laptops printers video equipment phones software scanners projectors document cameras interactive whiteboards audio amplification tv tuners user accounts and/or related equipment on sites.
3. Prepares updates and maintains technical inventory database at site(s).
4. Staff the helpdesk to resolve IT requests verbally remotely or by submitting a work order if the resolution requires a site visit.
5. Provides on-site assistance via requests submitted through the helpdesk.
6. Maintains classroom technology updates software firmware cables and hardware. Back up end user data image and performs post image setup.
7. Receives and/or transfers IT equipment; moves equipment throughout campus(es) based on district needs and fills out/submits transfer documents as required.
8. Sets up technical equipment for local district or board member level meetings presentations and in-services at site(s) via helpdesk requests.
9. Participates in/on a variety of meetings and /or teams related to technology.
10. Maintains confidentialty of information accessed while performing duties.
11. Performs other duties as assigned.

EDUCATION & EXPERIENCE : (positions in this class typically require):

Vocational training in computer science or related field and two years of routine IT support experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

A MTA Certifications or equivalent field experience.

Demonstrated experience working in current Windows Operating Systems.

VOIP experience preferred.

LICENSING REQUIREMENTS : (positions in this class typically require):

Licensing Requirements:

Valid Arizona Drivers License.

SKILLS : (position requirements at entry):

Skill in:

Providing customer service;

Reading interpreting and applying technical information;

Communicating technical information to a non-technical audience;

Using a computer and related software applications;

Installing software;

Facilitating user training sessions;

Prioritizing work;

Performing mathematical calculations;

Diagnosing and solving problems;

Troubleshooting technical problems;

Maintaining and repairing computer hardware and software;

Communication interpersonal skills as applied to interaction with coworkers supervisor the general public etc. sufficient to exchange or convey information and to receive work direction.

PHYSICAL REQUIREMENTS :

Positions in this class typically require: stooping kneeling crouching reaching standing walking pushing pulling lifting finger dexterity grasping talking hearing seeing and repetitive motions.

Medium Work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.

Incumbents may be subjected to moving mechanical parts odors chemicals extreme temperatures inadequate lighting workspace restrictions and intense noises.

NOTE :

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Return To Work Retirees will have an hourly rate approximately 9% lower than listed below without falling below minimum wage.

Required Experience:

IC