Medical Imaging Scheduler

Job Title: Medical Imaging Scheduler Location: Berkeley, CA – Alta Bates Summit Medical Center (ABMC 250; ABMC 250-2; SMT 250) Schedule: Onsite | Day shift | 13 weeks Requirements HS Diploma or equivalent education/experience 6+ months experience in a radiology or medical imaging department 1+ years experience in medical scheduling, patient access, or call center environment Experience with high-volume inbound/outbound calls and scheduling workflows Experience with insurance verification, authorization, and patient registration Proficiency in medical terminology and imaging procedures (X‑ray, ultrasound, mammography, DEXA) Ability to manage work queues, orders, and electronic health record systems Strong customer service, communication, and problem‑resolution skills Preferred Requirements 2+ years experience in radiology scheduling or medical receptionist role Experience with Genesys Cloud or similar call management systems Experience with Epic, Workday, or similar healthcare systems Ability to handle patient financial discussions including estimates and cost share Experience requesting prior imaging and managing records/CD distribution Experience supporting process improvement or high-volume access operations Summary / Duties Supports a high‑volume medical imaging department by managing inbound calls, scheduling patients, and coordinating imaging services across modalities including X‑ray, ultrasound, mammography, and bone densitometry. Responsible for work queue and incoming order management, patient registration, insurance verification, and authorization processing. Conducts outbound calls to reduce scheduling backlog and improve patient access. Provides instructions to patients, gathers required documentation, and coordinates prior imaging retrieval. Handles patient inquiries, resolves issues, and escalates as needed. Maintains accurate records and supports clerical operations while collaborating with technologists, physicians, and leadership to improve workflow efficiency and reduce call abandonment rates. Equal Employment Opportunity Statement Medasource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Benefits & Perks Medasource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc. Pay Disclaimer The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. #J-18808-Ljbffr Eightelevengroup