Bilingual Customer Service Agent
$19 - $20.5 per hourRemX
Bilingual Customer Service Role English & Spanish Required Pay: $19 Minimum $20.50 after conversion(possibly more for outstanding talent)
Location: Onsite Sandy Springs, GA Shifts available: 10am to 7pm | Monday-Friday
Responsibilities and Duties
Location: Onsite Sandy Springs, GA Shifts available: 10am to 7pm | Monday-Friday
Responsibilities and Duties
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts, and document interactions through internal systems.
- Troubleshoot customer issues over the phone, chat, and email.
- Maintain a balance between company policy and customer benefit in decision-making.
- Receive, document, and resolve customer complaints.
- Handle issues in the best interest of both the customer and the company.
- Meet weekly and monthly KPI expectations.
- Great communication skills and experience working on a team.
- A friendly and professional demeanor is always.
- A high attention to detail.
- The ability to multitask.
- Prior experience handling calls in a contact center.
- Excellent tone of voice
- Familiarity with quality assurance
- Listening skills & ability to display empathy towards our customers.
- Well-spoken and able to professionally respond to customers in writing and verbally.
- Detail-oriented and able to follow procedures involving multiple systems.
Vacancy posted 16 hours ago
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