Customer Service Representative

Job Description

Job Description

Customer Service Representative (Call Center) Contract-to-Hire | Healthcare Support | Dunwoody, GA

Ready to be the voice that makes a difference in a customers day? As a Customer Service Representative, you will handle incoming calls, resolve inquiries, and ensure every interaction is professional, timely, and accurately documented. This role also supports key administrative functions including data entry, record management, and correspondence tracking in a healthcare-focused environment. The ideal candidate is detail-oriented, organized, and able to manage multiple priorities while maintaining compliance with HIPAA and company standards.

Job Type: Contract to hire

Location: Dunwoody, GA
Shift: M-F, 8am-5pm
Pay: $17-20/hour (DOE)

What You'll Be Doing

• Answer incoming call center phone calls promptly and professionally in line with department standards.

• Track and log correspondence and provider requests, reviewing for completeness and accuracy.

• Create and maintain charts, worksheets, logs, letters, and reports as needed.

• Provide administrative support to assigned team, including typing, electronic file management, and hard copy filing.

• Process documents and perform accurate data entry into internal and external systems.

• Organize and maintain filing systems for correspondence and records.

• Prepare and distribute outgoing mail; assist with mail processing as needed.

• Respond to customer inquiries professionally and direct to appropriate resources.

• Collaborate with team members to support new projects and continuous process improvement initiatives.

• Participate in quality improvement activities and comply with departmental telephone monitoring guidelines.

• Maintain compliance with HIPAA standards, company policies, and confidentiality requirements.

• Demonstrate punctuality, attendance, and professional appearance.

What We're Looking For

• High school diploma or equivalent.

• 12 years of related clerical/administrative experience.

• Bilingual proficiency is highly preferred though not required.

• Previous telephone-based customer service experience.

• Strong verbal and written communication skills.

• Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines.

• Proficiency in typing (4050 WPM) and data entry.

• Intermediate knowledge of Microsoft 365 (Outlook, Word, Excel, Teams) and internet navigation.

• Ability to maintain professionalism when handling challenging calls.

• Technical college degree or relevant coursework.

• Experience in healthcare or medical office settings.

• Familiarity with Medicaid programs and basic medical terminology.

• Work is conducted in a professional on-site office environment.

• Regular use of office equipment including computers, phones, printers, and filing systems.

• Requires frequent sitting at a desk and occasional movement to access files or equipment.

• Must be able to occasionally lift up to 30 pounds.

• Frequent verbal and written communication with internal and external contacts.

• Ability to process and exchange information accurately.

• Standard business hours apply; occasional flexibility may be required.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.