Executive Housekeeper

Overview

History and spectacular landscapes come together, at the foot of the Blue Ridge Mountains. Celebrated landmarks, including Thomas Jefferson's Monticello and the University of Virginia, are clustered here among swathes of the East Coast's most beautiful scenery. The region is also home to over 25 wineries, breweries and cideries.

This is the setting for Keswick Hall, an impressive 80-room luxury boutique hotel nestled on 600 acres which recently re-opened in 2021 after renovations. Home to the prestigious Keswick Golf Club, Marigold Restaurant, by Jean-Georges, a new luxury spa and sports and aquatics center.

The Executive Housekeeper oversees and supervises the Housekeeping Department in collaboration with the Hotel Manager.

Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.

In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Responsible for cleanliness, orderliness and appearance of the entire Hotel and Club.
2. Complete Public Area Walk Through three times per shift.
3. Ensure rooms are made as per company standard and completed before check in time (4pm).
4. Daily Inspection of work behind line employees.
5. Daily inspection of public areas and employee’s locker rooms.
6. Coordinates the preventive maintenance schedule of rooms and public area with maintenance department.
7. Organize on-the job training and evaluate its effectiveness
8. Maintain par stock of guest supplies, cleaning supplies, linen and uniforms
9. Understand and prepare housekeeping scheduling process
10. Organize inventories with Accounts for linen, cleaning supplies and fixed assets
11. Conduct pre-shift meeting and distribute assignments
12. Assist with the completion of all monthly inventory’s reports
13. Develop and implement Housekeeping systems and procedures
14. Attending and resolving guest complaints.
15. Work closely with all departments ensuring communication flows effectively.
16. Monitor guest comments or complaints and respond to them; communicate comments through the “Glitch process”
17. Daily briefing of Supervisors/ Executives
18. Train, direct the work of, resolve issues/problems and coach and counsel the front housekeeping team members to ensure a quality operation.
19. Be a positive role model. Be effective when handling situations with line staff.
20. Perform other duties as assigned.

QUALIFICATIONS

KNOWLEDGE

1. Knowledge in understanding/creating a budget.
2. Strong Operational/Technical Knowledge.
3. Knowledge of commercial laundry facility operations and procedures.
4. Knowledge and use of proper chemicals.
5. Knowledge of Microsoft Office (Word, Excel, Outlook etc.).

SKILLS AND ABILITIES

1. Strong Spanish language skills preferred.
2. Excellent communication skills, both written and oral.
3. Strong leadership abilities and organizational skills.
4. Entrepreneurial, thinks out of the box and able to drive change and look for operational efficiencies / synergies across the network.

SUPERVISION

Position functions semi-autonomously. Position directly supervises employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION/ EXPERIENCE

Minimum of a Diploma in hotel management (or equivalent) and 5 years of housekeeping leadership experience preferably in luxury hotels/resorts. However, a combination of experience and/or education will be taken into consideration.

PHYSICAL DEMANDS

1. Some lifting may be required (up to 25 pounds)
2. Ability to stand for long periods of time

UNIFORM REQUIREMENT

Business Casual attire is required.

At this time, Keswick will not sponsor a new applicant for employment authorization for this position.