Call Center Representative

Florida Window & Door is a leader in the home improvement industry, specializing in the installation of high-quality impact windows and doors. We are currently hiring a dedicated and enthusiastic Call Center Representative for an on‑site appointment setter role (not remote). Pay : $15 per hour guaranteed pay with uncapped bonuses. Bonus : Earn up to $55 per demo completed. Key Responsibilities Answer outbound calls from prospective customers with a positive attitude and actively listen to their needs Provide detailed information regarding products, services, and installation processes Utilize a CRM system to document customer interactions and track leads Schedule appointments for estimates and consultations while maintaining a high level of customer satisfaction Assist with customer follow-ups to ensure they have all necessary information and support Collaborate with team members to improve processes and customer interactions Requirements Eligible to work in the United States Prior experience in outbound calling, telesales, vacation sales, timeshares, or appointment setting is a plus Experience using a CRM platform is a plus Comfortable working with call scripts and call‑tracking software is a plus Benefits Paid training & growth opportunities Fun, energetic, supportive team culture Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Paid Time Off #J-18808-Ljbffr