Customer Success Manager

About Alpaca Health

Alpaca Health is a business-in-a-box for autism care providers to launch, run, and grow independent practices. We help clinicians get in-network with insurance, find their first caseload of clients, and eliminate admin overhead with an AI-powered EHR.

We believe the future of healthcare should be led by clinicians, not corporations, and are dedicated to helping clinicians become owners.

We're growing fast, 30% MoM, and we're just getting started. Our top priority is helping clinician-entrepreneurs and families connect and thrive.

Today, we operate in Texas and Colorado, but we're excited to open up 4 more states in 2026.

We've raised $12M+ from leading VCs including Core Innovation Capital, Adverb Ventures and South Park Commons.

Role: Customer Success Manager

We are hiring a Customer Success Manager to help autism care practices succeed on the Alpaca platform.

This role goes far beyond traditional customer success.
It is about helping providers grow sustainable, high-quality, and revenue-generating practices.

You will work closely with clinicians and practice owners to strengthen operations, decrease time-to-intake, and deliver higher-quality outcomes to more families.

You will act as a trusted advisor, operator, and growth partner.

This is a high-ownership role with direct impact on provider outcomes and company performance.

What You'll Do
Act as a strategic advisor to providers

• Build trusted relationships with clinicians and practice owners.
• Diagnose practice challenges and develop actionable growth plans.
• Track performance metrics and ensure providers are progressing toward goals.
• Share best practices across the network to improve clinical and business outcomes.

Improve product adoption and operational excellence

• Help providers use Alpaca's tools effectively to run their practice.
• Surface workflow issues and collaborate with Product and Operations to improve systems.
• Translate real-world provider feedback into scalable playbooks and process improvements.

Own outcomes, not just activity

• Measure success through provider growth, retention, and revenue performance.
• Prioritize high-impact work rather than routine check-ins or reactive support.
• Step into ambiguous situations and move them forward with urgency and structure.

Drive practice growth and revenue outcomes

• Partner with clinicians to understand weekly billable hours and optimize utilization, scheduling, cancellations, etc.
• Identify operational bottlenecks across intake, scheduling, authorizations, documentation, and billing.
• Support providers in hiring, staffing planning, and scaling their services responsibly.

Who We're Looking For

• Work incredibly hard. As a startup, the hours stretch beyond the traditional 9-5, especially as an organization that supports practices across time zones (including Hawaii)
• Think like owners and care deeply about real outcomes.
• Are comfortable working in fast-moving, high-accountability environments.
• Can turn messy operational realities into structured plans.
• Communicate clearly and build trust quickly.
• Are data-driven and comfortable working with performance metrics.
• Are ambitious and excited to grow into leadership roles as the company scales.

NYC-based candidates preferred, but we are open to remote / hybrid candidates.

Why Join

• Direct impact on families and clinicians from day one.
• Real ownership over provider growth and network performance.
• Exposure to company-building across product, operations, and go-to-market.
• Fast learning curve and strong leadership growth opportunities.

Compensation

Competitive salary
Meaningful equity
Health benefits
Flexible PTO