Market Operations Analyst

Role Description

Ready to make an impact where operations, data, and strategy meet? At Liberty, we’re looking for a Market Operations Analyst who thrives in a fast‑paced environment and enjoys turning data and operational insights into meaningful action. This role plays a key part in supporting market performance, improving workflows, and driving operational excellence across teams.

What You’ll Do

• Analyze market performance data to identify trends, gaps, and opportunities for improvement
• Support operational initiatives across claims, provider, and member processes
• Collaborate with cross‑functional teams (Claims, UM, Provider Relations, IT) to resolve issues and improve workflows
• Monitor key performance metrics and develop reports to support leadership decision-making
• Identify root causes of operational challenges and recommend scalable solutions
• Assist with process improvement initiatives to enhance efficiency, accuracy, and compliance
• Track and support implementation of system updates, configuration changes, or operational enhancements
• Provide insights and documentation to support ongoing business operations and strategic initiatives

Qualifications

• Minimum Bachelor’s degree (4‑year) in Business, Healthcare Administration, or a related field
• 2+ years of experience in healthcare operations, process improvement, or project coordination preferred
• Experience within a health plan or managed care environment is a plus
• Strong analytical and problem-solving skills
• Ability to interpret data and translate findings into actionable insights
• Experience working with cross‑functional teams and stakeholders
• Strong organizational skills with the ability to manage multiple priorities
• Effective communication skills (written and verbal)

Requirements

• Experience with reporting tools (Excel, Power BI, SQL, etc.)
• Familiarity with claims, utilization management, or provider operations
• Experience with system workflows, configuration, or process design

Benefits

• Competitive pay structure and savings options to help you reach your financial goals.
• Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
• Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
• 100% employer-paid dental coverage for employees and eligible dependents.
• Vision insurance with low-cost premiums for employee-only coverage and dependents.
• Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
• Flexible Spending Accounts for healthcare and dependent care expenses.
• Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
• Long-term disability coverage.
• Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
• Employee Assistance Program (EAP) to support mental health and well-being.
• Generous vacation and sick leave policies, with the ability to roll over unused time.
• 10 paid company holidays.
• Tuition reimbursement for eligible educational expenses.
• Remote or hybrid work options available for various positions.