Admissions Representative

Job Description

Job Description

About the Role:

As an Admissions Representative, you will play a crucial role at FHE Health by being the first point of contact for potential patients and their families. You will be responsible for providing information about our services, answering questions, and guiding them through the admissions process. Your ultimate goal will be to ensure a smooth and seamless transition for patients into our care. This position requires a high level of professionalism, empathy, and attention to detail.

Minimum Qualifications:

• 1 + year of prior addiction or mental health admissions experience 
• High School diploma or GED
• Strong sales ability and high-quality customer service
• Highly organized and able to prioritize multiple tasks
• Proficiency in Microsoft Office and other computer applications.
• Ability to work well under pressure 
• Availability to work Nights and Weekends

Responsibilities:

• Respond to inquiries from potential patients and their families via phone, email, or in-person.
• Screens clients for appropriateness and eligibility
• Provide information about our services, including treatment options, insurance coverage, and admission requirements.
• Assist patients and families with completing necessary paperwork and forms.
• Communicates between nursing/medical and admissions during overnight shift
• Maintain accurate and up-to-date records of all admissions activities.

Benefits of the Admissions Representative  

As a full time, Admissions Representative you will be offered the following benefit options: 

• Medical
• Dental
• Vision
• Supplemental Life
• Disability
• 401k
• Personal PTO 
• Vacation Time 
• Employee Assistance Program
• Pet Insurance

Multiple shifts available
Choose the schedule that works best for you:

• Days (8:00 AM – 4:00 PM)
• Evening (2:00 PM – 10:00 PM / 3:00 PM – 11:00 PM / 4:00 PM – 12:00 AM)
• Swing shifts (10:00 AM – 6:00 PM / 11:00 AM – 7:00 PM / 12:00 PM – 8:00 PM)

Shift Requirement:

Weekend availability is required, with flexibility depending on shift.