Administrative/Operations Specialist

Job Description

Job Description

Day-to-Day Responsibilities

• Serve as the primary point of contact for incoming calls, emails, and requests related to SSAMS services.
• Respond to customer inquiries regarding SSI/SSDI applications, eligibility requirements, application status, documentation needs, and next steps.
• Triage and route applications, forms, correspondence, and inquiries to appropriate team members.
• Process and manage incoming and outgoing mail, including Social Security forms, application materials, medical requests, notices, and case-related correspondence.
• Maintain accurate electronic and physical records within SSAMS and other workflow systems.
• Submit records and supporting documentation to the Social Security Administration and respond to information requests.
• Monitor shared mailboxes, hotline activity, work queues, and operational workflows to ensure timely follow-up.
• Support quarterly and annual ABLE account statement mailings, including document preparation, mail merges, quality review, and distribution.
• Utilize Microsoft Office and workflow systems to support reporting, correspondence, document management, and operational tracking.
• Manage multiple priorities while maintaining confidentiality, accuracy, professionalism, and strong customer service.
• Provide general operational and administrative support while adapting to changing business needs.

Must Haves:

• Associate degree OR equivalent combination of education and relevant work experience.
• Experience in one or more of the following:
• • Administrative support, Operations support, Customer service, Case support, Document management
• Strong proficiency with Microsoft Office Suite, including: Outlook, Word, Excel, Teams, SharePoint
• Must be comfortable supporting operational workflows such as application hotline coverage, email responses, document processing, mailings, and general project support.
• Strong customer service and relationship management abilities.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple competing priorities and deadlines.
• Ability to work independently and collaboratively in a hybrid environment.
• Strong problem-solving and critical-thinking skills.
• Ability to maintain confidentiality when handling sensitive information.
• Comfortable learning and applying Social Security and federal benefits processes and terminology.
• Strong technical aptitude and ability to quickly learn new systems and workflows.