White-Glove Retention & Escalation Specialist
Mphasis
Mphasis is seeking an Emergency Retention Specialist to provide urgent support, resolve critical account issues, and protect relationships. You will work with customers, present offers, and advocate for product adoption while collaborating with internal teams. The role emphasizes rapid issue resolution, brand advocacy, and strong CRM documentation. The position requires 2+ years in white glove customer service and loyalty program experience, with familiarity in Salesforce and WFM tools, along #J-18808-Ljbffr Mphasis
Vacancy posted 2 days ago
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