Client Intake Coordinator

Client Intake CoordinatorGiampolo Law Group | Philadelphia, PA | Full-Time, In-Office | $60,000–$80,000 AnnuallyBe the first voice clients hear at a nationally recognized LGBTQ+ law firm.Giampolo Law Group is a nationally recognized, purpose-driven law firm serving the LGBTQ+ community and its allies nationwide. Founded by Angela Giampolo, we pair high-caliber legal work with advocacy, education, and a client experience rooted in dignity, inclusion, and trust. Our practice spans probate, trust administration, estate planning, adoption, name change, and family law.We're hiring a Client Intake Coordinator to be the first meaningful voice every prospective client hears—and the person who makes sure no inquiry slips through the cracks.Why This RoleThis is a high-trust, high-ownership position. You'll run our intake process from first hello to booked consultation, manage the Owner's inbox in her voice, help build out a support team, and shape how we use AI to work smarter. If you love talking to people, exercising real judgment, and keeping a busy practice running smoothly, you'll thrive here.What You'll DoBe the first point of contact for new inquiries by phone, email, web form, and referral—and call every lead back the same dayLead intake conversations that assess need, fit, and urgency, then book qualified consultations while the client is still on the phoneOwn the referral tracker end to end and coordinate with co-counsel across a 50-state estate planning networkManage the Owner's inbox: triage, reply in her voice, deliver a morning summary, and close every loopSource, hire, onboard, and supervise a virtual assistantKeep the office running—supplies, mail, visitors, and monthly Signing Day logisticsPartner on refining the firm's AI workflows, and flag anything that misses the mark