Veterinary Client Service Representative
Brunswick Crossing Animal Hospital
Job Description
Job Description
Warm, out-going, energetic, passionate, and professional? Raise your hand if that’s you.
At Brunswick Crossing Animal Hospital, the client experience is core to who we are and everything we do. If you care deeply, genuinely, and passionately about delivering an excellent customer experience, then this is the Client Service Representative opportunity you’ve been looking for.
WHAT’S IN IT FOR YOU
- Insurance (Health, Dental, Vision)
- 10 Days of PTO per year
- 6 Paid Holidays
- 401(k) with match
- At least 2 weekends off per month
- No after-hour emergency or on-call
- Personal pet-care discount
We are looking for a friendly and dedicated individual to join our privately owned, full-service, modern veterinary hospital for small animals serving Brunswick, MD, and surrounding areas. Our hospital is all digital, utilizing cloud-based practice management software with built-in email communication, digital x-ray, separate dental and surgery suites, variable height workstations, employee lounge area, and more!
IS THIS YOU?
- 3 or more years’ experience as a veterinary CSR
- A driven and adaptable professional with an intuitive understanding of what it takes to create a memorable customer experience.
- Excellent verbal and written communication skills who also enjoys working with animals, even when they are having the worst...day...ever.
- Relishes working cooperatively with clients and teammates to compassionately care for our furry friends.
WHAT YOU’LL DO
- Be the cheerful and smiling face that welcomes clients to the hospital.
- Schedule appointments and manage client communications using phone, text, and email.
- Assist the doctors, technicians, and assistants with various aspects of client education, appointments, and treatments.
- Accurately prepare and update medical records and reports, enter fees and charges in estimates and accept payments (cash, check, credit, etc.) from clients.
- Work collaboratively with the team to keep the hospital beautiful and organized.
Vacancy posted 2 days ago
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