SUPERVISOR OF THE OFFICE SUPPORT SERVICES

APPLICANTS MUST BE PERMANENT IN THE PRINCIPLE ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE. Overview Customized Assistance Services (CAS) helps Human Resources Administration (HRA) clients with health and/or mental health problems reach the highest attainable level of functioning and self‑sufficiency by providing comprehensive, integrated, individualized clinical and support services. CAS works with other components of HRA and with other governmental and non‑governmental service providers to create new programs and to integrate and refine existing services so the people it serves can achieve their maximum functional capacity. CAS provides clinical expertise, recommendations, and direction to HRA in the fields of health, mental health, substance abuse and vocational rehabilitation. Customized Assistance Services (CAS) helps Human Resources Administration (HRA) clients with health and/or mental health conditions reach their highest attainable level of functioning and self‑sufficiency by providing comprehensive, integrated, individualized clinical and support services. The Disability Services Program (DSP) assists clients in obtaining federal disability benefits through either the Social Security Disability Insurance program (SSI/SSDI) or Medicaid Aid to the Disabled (MAAD). Principal Administrative Associate II – Supervisor of Office Support Services Under the direction of the Director of the Disability Services Program, the Supervisor of Office Support Services has wide latitude for independent initiative and judgement. The role is responsible for managing all incoming and outgoing workflow for office workers and clients potentially eligible for federal disability benefits. Responsibilities Manage day‑to‑day operations and duties of service staff for disability benefits programs, ensuring adequate staff coverage and maintaining computerized control of staff assignments. Ensure distribution of sensitive and confidential electronic and paper office correspondence to appropriate offices responsible for various duties relating to applying for federal disability benefits. Coordinate and ensure accurate data entry of client information into appropriate systems. Regularly check that office filing and tracking mechanisms are operational, controlling files in the file room, recommend and implement improvements. Create and update worklists and other system reports. Respond to inquiries from MICSA and other HRA division staff and other government agencies regarding the status of referrals submitted by their office. Hours / Schedule 9:00 a.m. – 5:00 p.m. (Flexible) Minimum Qualifications A baccalaureate degree from an accredited college and three years of satisfactory full‑time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full‑time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in “1.” A four‑year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and five years of satisfactory full‑time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in “1.” Education and/or experience equivalent to “1,” “2,” or “3” above. However, all candidates must possess the one year of administrative or supervisory experience described in “1.” Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in “1”) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years. 55‑a Program This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity or pregnancy. Salary $61,656.00 – $70,904.00 #J-18808-Ljbffr NYC Department of Social Services