Call Center Coordinator

More Information about this Job:

Transfer Center Coordinator

IMMEDIATE HIRING! Transfer Center Coordinator FULL-TIME Opportunity in Sacramento

• Starting Monthly Salary $4,082-$4,422

The All-Access Transfer Center (AATC) Coordinator (Trainee, IA/B, IIA/B, IIIA/B, IVA/B, Preceptor and Shift Lead) is responsible for receiving and coordinating emergency and non-emergency patient transfer and transport requests via air or ground ambulance Transfer Center Coordinators will routinely interact with both external and internal customers, including but not limited to hospital personnel, physicians, administrators, transport vendors, and other key personnel.

Responsibilities:

• Answer emergency and non-emergency transport telephone lines and coordinate all requests for transfer and transport promptly, courteously, and demonstrating a high degree of customer service
• Respond appropriately applying discretion and independent judgment to a variety of requests to best:
• Ability to gather pertinent information to process patient transfer requests and arrange transportation
• Ability to demonstrate compliance with all established policies and procedures as they apply to the coordination of patient referral and transport
• Ability to learn and comply with local EMS policies, procedures, processes, and protocols
• Ability to learn and demonstrate applicable knowledge of EMTALA and Title regulations about transfer center requests
• Ability to learn and demonstrate coordination with Physicians, Case Managers, and facility staff to effectively document consults and transfer requests
• Ability to learn and demonstrate process requests for critical MD to MD consults and transfer requests for contracted facilities
• Ability to track and monitor the location and status of ground and air ambulances concerning patient transfer requests
• Develops a high familiarity with client service area geography and medical facilities
• Prioritize tasks, adhere to deadlines, and provide status updates on assigned projects
• Ability to learn to operate technical equipment components necessary for the performance of job duties
• Participates in quality assurance (QA) and Continuous Quality Improvement (CQI) programs

Minimum Required Qualifications :

• High School diploma or equivalent
• Current or previously held EMT certification, Medical Assistant, Case Manager or equivalent education/experience
• 1 year prior experience in the health care environment
• Knowledge of medical terminology required
• Computer-based phone systems, VOIP/Digital
• Type 35+ WPM

Preferred:

• Two-year degree in a related field preferred
• Preferred 1 year customer service experience
• EMS dispatch experience preferred
• Computer-based phone systems, VOIP/Digital

Why Choose REACH? As a quality air medical transport service, REACH is one of Global Medical Response ’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at . Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers .

GMR’s Core Behavior s —keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.