Mobile RV Service Writer

Job Description

Job Description

RV Service Advisor (Mobile Service)

RV Service Now | Tampa Bay, Florida

Full-Time | In-Office (Port Richey)

Help RV Owners Get Back on the Road Without Ever Leaving Home

RV Service Now is hiring an experienced, organized, customer-focused Service Advisor to join our

team at our Port Richey office. We are Florida's largest mobile RV repair and inspection company, and we

come to the customer instead of asking the customer to come to us.

We are a Florida owned and operated business building statewide coverage from the Tampa Bay area

outward. We believe our employees and our customers should be treated like people, not numbers.

The Service Advisor is one of the most important positions in the company. You are the primary

connection between our customers and our mobile technicians, helping owners understand what is

happening with their RV while coordinating with dispatch, technicians, the parts desk, warranty

administration, and management to keep every job moving.

If you are a strong communicator, highly organized, comfortable with computers, able to handle

multiple priorities at once, and you enjoy being part of a team, we want to talk with you.

What You Will Do

As an RV Service Advisor, you will manage the customers service experience from the first phone call

through job completion and follow up.

Your responsibilities will include:

 Answer inbound calls, texts, web leads, and emails, and professionally discuss the customers

RV service, repair, or inspection concerns.

 Listen carefully and accurately document each customers concerns on the job.

 Confirm the RV year, make, model, chassis, systems, and on site location so the assigned

technician arrives prepared.

 Schedule mobile service appointments and help balance the daily route and workload across

technicians and service areas.

 Maintain accurate customer, RV, and repair information in FieldPulse and our supporting

systems.

 Review each job before dispatch and make sure customer concerns are clearly documented for

the technician.

 Communicate with technicians, dispatch, the parts desk, warranty administration, and

management throughout the job.

 Prepare and communicate written estimates to customers before work begins.

 Obtain digital customer authorization and signed service agreements before approved work is

performed.

 Provide customers with timely, professional updates on scheduling, arrival windows, and job

status.

 Follow up on parts orders, backorders, and any other item that may delay completion, and

communicate changes in the estimated completion date as soon as they are known.

 Document customer approvals, declined repairs, conversations, photos, and job status

accurately in the system.

 Verify that completed work has gone through the appropriate quality control and photo

documentation before the job is closed.

 Review completed repairs and charges with customers in a clear, professional manner and

process payment.

 Help identify additional maintenance, safety, or repair needs the customer should be aware of.

 Support the technician team in the field with information, parts lookups, warranty questions, and

customer communication so they can stay focused on the repair.

 Follow up with customers after service to confirm satisfaction and invite reviews and referrals.

 Help create the kind of service experience that earns repeat customers, referrals, and long term

care plan enrollments.

What We Are Looking For

The right person for this position does not simply answer phones and write repair orders. We are

looking for someone who takes ownership of the customer experience from the first call to the follow

up.

Excellent Communication Skills

You must be able to communicate professionally with customers, technicians, managers, and

coworkers. That includes being comfortable having conversations when a technician is running late,

additional work is discovered on site, parts are delayed, or a customer has a concern. We believe

customers should hear from us before they have to call us asking for an update.

Strong Computer and Mobile Software Skills

This position requires constant use of computers, phones, and mobile software throughout the day.

You should be comfortable learning and working with:

 FieldPulse or a similar field service management platform

 Digital repair orders, estimates, and invoices

 Customer records and CRM notes

 Email and business texting tools

 Scheduling and dispatch software

 Parts lookup and ordering systems

 Warranty portals

 Microsoft Office or Google Workspace

Accurate documentation is a major part of this job. If it is not in the system, it did not happen.

Organization and Follow Through

You may have multiple customers, technicians, jobs, estimates, parts orders, and approvals in

progress at the same time, spread across a large service area. You need to prioritize work, keep

accurate notes, and follow every issue through to completion. Nothing should fall through the cracks.

Teamwork

Service Advisors do not work alone. You will work closely with our mobile technicians, dispatch, parts,

warranty administration, management, sales, and marketing. We are looking for someone who wants

the entire team to succeed, not someone who believes "that is not my job"

Qualifications

 Minimum of two years of RV dealership service experience required.

 Previous Service Advisor, Service Writer, or dispatcher experience required.

 Additional automotive, powersports, marine, or equipment dealership service experience is a

plus.

 Mobile or in home service experience (HVAC, plumbing, appliance, marine, pest, or similar) is

also a plus.

 Excellent verbal and written communication skills.

 Strong computer and data entry skills, and comfort learning new software quickly.

 Strong organizational and time management skills.

 Ability to manage multiple customers and jobs at the same time.

 Ability to communicate professionally in both positive and challenging situations.

 Strong attention to detail.

 Willingness to learn RV systems, terminology, and repair and inspection processes.

 Dependable attendance and professional conduct.

 High school diploma or equivalent required.

 Must pass E Verify and I 9 employment eligibility verification.

What We Offer

 Competitive base pay with performance incentives tied to customer satisfaction, job throughput,

and estimate approvals.

 Paid time off and paid holidays.

 Health, dental, and vision insurance.

 Retirement plan participation.

 Paid training on FieldPulse, RV systems, warranty processes, and customer service standards.

 A modern office environment in Port Richey with the tools, phones, and software you need to do

the job well.

 A stable, Florida owned company with a clear multiyear growth plan.

 A team environment where the office, the field, and management all work together.

 Real opportunity for advancement as we open additional service areas across Florida.

Why RV Service Now

RV Service Now is building the mobile RV repair and inspection company that Florida owners actually

want to call. That means honest estimates, on time arrivals, clean documentation, factory quality work,

and a service experience that respects the customers time.

We are growing quickly, and the Service Advisor role sits at the center of that growth. The person in

this seat has a direct impact on how customers experience the brand and how efficiently our

technicians can work. It is a career, not a seat.

The Person Who Will Succeed Here

You may be a great fit if you are the type of person who:

 Likes talking with customers.

 Returns phone calls, texts, and messages.

 Does not let things fall through the cracks.

 Enjoys solving problems.

 Keeps good notes.

 Is comfortable using technology and learning new software.

 Stays professional when a customer is frustrated.

 Communicates problems instead of hiding them.

 Likes working with technicians and other departments.

 Takes ownership of getting things completed.

 Understands that excellent communication is just as important as the repair itself.

We require at least two years of RV dealership service experience so you already understand RV

systems, terminology, warranty processes, and how a service department runs. On top of that

foundation, we are looking for the communication skills, organization, computer ability, and ownership

mindset that make a great advisor.

Location and Schedule

RV Service Now

Port Richey, Florida

Full time, in office. Standard weekday schedule with occasional Saturday coverage on a rotating basis

as the business grows.