Product Support Analyst
Virtual Vocations Inc
Providing exceptional support to end users remotely, the part-time Product Support Analyst I will manage support tickets, troubleshoot technical issues, and deliver solutions during the hours of Sunday to Thursday, 8:00 PM to 5:00 AM ET. Key responsibilities Provide service to end users by categorizing and prioritizing support requests and determining the best resolution methods Create, respond to, and manage support tickets through various communication channels within established timeframes Collaborate with colleagues to improve the end-user experience and assist in resolving issues efficiently Required qualifications Associates degree and at least 2 years of experience in a customer-focused IT support role Ability to work Sunday to Thursday, 8:00 PM to 5:00 AM ET Experience providing end-user support in life sciences or healthcare preferred Proven ability to solve problems quickly and efficiently Knowledge of Windows 10 and 11, and experience with helpdesk ticketing systems
Vacancy posted 4 days ago
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