Scheduling Coordinator | Personal Injury

Job Description

Job Description

Scheduling CoordinatorPosition Overview

NEO Surgical Group is seeking a highly organized and detail-oriented Scheduling Coordinator to join our growing healthcare team. This role plays a critical part in ensuring efficient patient scheduling, seamless office operations, and an exceptional patient experience in a fast-paced medical environment.

The ideal candidate is professional, dependable, and comfortable communicating with patients, providers, and staff while managing multiple priorities throughout the day.

Key Responsibilities

• Coordinate and manage patient appointment scheduling accurately and efficiently
• Communicate with patients, physicians, and internal staff regarding scheduling needs, updates, and appointment confirmations
• Utilize HIPAA-compliant systems, including Athena One EMR, to schedule, update, and maintain patient appointments
• Maintain accurate patient records while ensuring confidentiality and compliance with privacy regulations
• Answer incoming calls, respond to emails, and handle appointment-related inquiries professionally and courteously
• Verify appointment details, insurance information, and patient demographics as needed
• Assist with general administrative duties including filing, documentation, and office support tasks
• Collaborate with clinical and administrative teams to improve scheduling workflows and patient flow
• Ensure compliance with office policies, medical scheduling protocols, and regulatory requirements

Qualifications

• Previous experience in medical scheduling, healthcare administration, or a related healthcare role preferred
• Knowledge of medical terminology and medical office procedures
• Experience with scheduling software and EMR systems; Athena One experience strongly preferred
• Strong organizational skills with exceptional attention to detail
• Excellent verbal and written communication skills
• Ability to multitask, prioritize responsibilities, and perform efficiently in a fast-paced environment
• Professional demeanor with strong customer service skills
• Bilingual candidates are encouraged to apply

If you are motivated, organized, and looking to grow within a dynamic healthcare organization, we encourage you to apply today.