Automotive Service Writer | Career Advancement | Closed Sundays

15514 W Michigan Ave., Marshall, MI 49068

Service Writer

Excellent Training, Income & Benefits!

Award-Winning is a great place to have a rewarding career! Our service department is seeking Service Writers, with excellent customer service skills, to guide customers through the auto repair and maintenance process, advise customers on service options and costs, offer special promotions, schedule service, greet customers, answer questions, follow vehicle from service bay entry to completion, ensure customers are satisfied, and more. Service Writers play a crucial role in maintaining positive customer relationships and driving revenue growth within our service department. Apply now for this great opportunity to drive your career forward with our growing organization. 

 

Cole Chrysler Jeep Dodge Ram is the proud recipient of the Customer First Excellence Award for employee engagement, customer treatment, facilities, and more. Cole Automotive Group is family-owned, appreciates our employees and invests in their success!

 

Responsibilities - Service Writer:

• Guide customers through the auto maintenance and repair process
• Advise customers on service options and costs and schedule appointments
• Greet customers, answer questions and offer additional services including special promotions
• Follow vehicle status from service bay entry through completion of work
• Keep customers informed of any changes that occur
• Review completed work order with customer and ensure their satisfaction
• Maintain high CSI scores

 

Qualifications - Service Writer:

• Auto Service Writer experience is preferred but not required
• Good customer service, computer and communication skills
• A positive attitude, good work ethic and professional appearance
• An energetic self-starter that's conscientious, pleasant and dependable 
• Able to multi-task in a fast-paced environment
• Valid driver's license
• High school diploma or equivalent

 

We offer:

• Excellent performance-based income!
• Excellent training
• Health and dental insurance
• 401(k) plan
• Paid time off
• Employee discounts
• Closed on Sundays
• Career advancement
• A positive and professional work environment