Vice President of Operations

Job Description

Job Description

Overview

Location:

This position will be based out of Dallas, TX.

Why Highmark Residential?

Because every position is considered critical to Highmark’s success and reputation, we take care to employ those who aspire to become the best in their field. Those who succeed at Highmark will do so because they enjoy an empowered, challenging, fulfilling, and financially rewarding workplace!

Why we need you:

The Vice President of Operations will manage, direct, and implement Operations strategies and objectives to ensure the successful achievement of operational efficiencies and profitability. Responsibilities will be to oversee the direction of each region to provide efficient, high-quality customer service, achieve financial goals, and deliver profitably through a highly trained and motivated staff.

What Highmark can do for you:

• Help you achieve your goals by continuous professional development and regular career progression sessions
• Competitive pay for the market
• Monthly bonus opportunities for all site associates
• 30% associate rent discount
• Medical, Dental & Vision benefits the 1st of the month following 30 days of full-time employment
• Company-provided life insurance, short term and long term disability coverage
• Flexible Spending accounts
• 401(k) eligibility after 90 days, with 4% Highmark match
• Professional Certification & Tuition reimbursement
• Vacation, Sick and Personal Time off available to use after 90 days
• 10 paid holidays
• Paid parental leave

Responsibilities

• Understand and comply with all company policies and procedures as outlined in the Operations Manual and according to Highmark’s strategic goals
• Directly supervise and provide guidance to Regional Managers, Senior Regional Managers, Construction Management and Administrative Assistant to ensure that properties meet or exceed approved budgets
• Design, implement, and promote innovative programs to increase operational efficiencies and profitability
• Monitor and review financial reporting
• Work closely with Asset Management to provide due diligence oversight, analysis and transition assistance during the acquisition and disposition process
• Respond appropriately to escalated complaints by residents or prospective residents
• Stay up-to-date of changes in Fair Housing laws, rules, and regulations concerning apartment leasing and management
• Assist with recruiting quality candidates to join Highmark
• Participate in community activities, network groups, and related professional organizations in order to be aware of ongoing changes within the multi-family industry
• Performs all other duties as assigned by the Vice President of Operations

Qualifications

• Bachelors Degree in Business Management, Finance, or Accounting preferred
• Industry accreditations preferred – CAM, CAPS, CPM
• 10+ years experience managing multiple portfolios within the multi-family industry
• Strong knowledge of budgetary preparation and management
• Ability to independently assume responsibility for the overall needs of the Operations Department
• Good public/employee relation skills, problem-solving, analysis, and decision-making ability
• Good oral/written communication skills, participatory “team management” leadership style
• Good time management/organizational skills with strong analytical and reasoning abilities
• Excellent verbal/written communication and interpersonal skills
• Proficient in MS Outlook, Word, and Excel, and other property management software
• Willingness to travel as required

#CORP

Req. ID: 2026-9766