Operations Supervisor

Location: 3800 Cabell Drive, Irving, TX, 75063, US (On-site) Job Description Company Overview: Forward Air (NASDAQ: FWRD) is a leading asset-light freight and logistics company, providing LTL, truckload, intermodal and pool distribution services across the United States and Canada. We are a highly respected transportation and logistics company with revenues exceeding $1B annually. As an industry leader, we are dedicated to finding and developing the best people. We want individuals who share our core values and demonstrate a true passion for what we do. Forward Air offers excellent compensation and benefits and tremendous growth opportunities for top performers. Position: Operations Supervisor Forward Air is looking for a capable and dedicated individual to work as an Operations Supervisor. The qualified candidate will coordinate all activities of dockworkers, drivers, and other support personnel. The Operations Supervisor will plan, direct, and control available resources associated with the timely, damage‑free, and safe loading/unloading of freight on assigned shifts. In addition, the supervisor will provide dockworker and driver training, performance feedback, and disciplinary recommendations when necessary. Previous experience with cargo operations is a plus. Core Responsibilities & Duties Ensure all work is performed according to Forward Air approved procedures, standards, and specifications for dock operations Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers Assign job tasks to workers according to unloading and loading schedules Provide guidance to subordinates on goals and objectives on a weekly basis Ensure proper maintenance of facility, forklift equipment, trailers and handling supplies Execute appropriate load plans and proper load balance to ensure safe vehicle operation Coordinate work assignments, monitor performance, and provide training on relevant job duties Maintain facility appearance, condition and security Perform facility inspections Assist in the loading and unloading of trailers Other duties as assigned Qualifications Must have management experience (5-7 years preferred), in a high-volume, fast distribution environment Bachelor’s degree or higher in Management, Logistics, or Industrial Engineering preferred Previous route planning experience Strong team player that thrives in a fast-paced environment Ability to drive performance of direct reports and lead a team in a lean manufacturing environment Prior air freight experience is required International/Import experience is a plus Must possess demonstrated leadership ability Knowledge of proper freight handling techniques Ability to communicate effectively with all levels of operations Must be flexible to work weekends and nights Forklift and general freight handling experience Knowledge of Department of Transportation (DOT) rules and regulations Experience with a contingent workforce during peak seasons Must be able to frequently lift and/or move up to fifty (50) pounds Must be able to occasionally lift and/or move up to ninety (90) pounds Skills Ideal candidate will possess a “can do” attitude with a “will do” work ethic Must have the ability to work in a fast paced environment Have strong time management skills and the ability to work well under pressure Ability to communicate effectively with all levels of operations Strong team player that thrives in a fast-paced environment Excellent communication and problem solving skills Equal Opportunity Employer. What We Offer Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company. Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching). Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage. Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually. Culture: A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic. Additional Information Work Authorization: Within the United States, the Company is an E-Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc. Diversity, Equity and Inclusion (DEI): The Company is proud to be an equal opportunity employer. Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status. Reasonable Accommodations: Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards. #J-18808-Ljbffr