Service Manager

Job Description

Job Description

Description:

Job Title: Service Manager

Location: Onsite - Windsor, Connecticut

  Candidates must be within a reasonable commuting distance of Windsor, CT. Relocation assistance is not available. 

About Us

Fischer Technology is a leading innovator and manufacturer of coating thickness measurement devices, delivering exceptional products and services to our customers. For over 70 years, we have built a reputation for providing industry with highly accurate and precise instrumentation. Our devices play a critical role in the aerospace, durable goods, electronics, automotive, medical device, green energy, and general manufacturing industries.

As part of the Helmut Fischer GmbH group, Fischer Technology’s diverse team of professionals works together to push the boundaries of measurement and meet the evolving needs of the manufacturing community.

Our Windsor, CT location supports customers throughout North America by providing installation, calibration, preventive maintenance, repair services, and technical support for precision measurement instruments.

Job Summary

We are seeking an experienced and dynamic Service Manager to lead a team of ten Field Service Engineers and a Service Administrator. The successful candidate will be responsible for coordinating maintenance activities, ensuring high-quality service delivery, and optimizing operational efficiency. This role requires strong leadership, technical knowledge, and excellent organizational skills to meet customer expectations and support company growth.

Essential Job Functions

• Lead, motivate, and manage a team of ten Field Service Engineers and a Service Administrator to deliver exceptional maintenance and service activities.
• Oversees and schedules maintenance visits, repairs, and service requests efficiently to meet deadlines and customer requirements.
• Develop and implement maintenance strategies, procedures, and best practices to ensure equipment reliability and performance.
• Monitor team performance, provide coaching and training, and conduct performance evaluations.
• Ensure compliance with safety standards, company policies, and regulatory requirements.
• Act as a primary point of contact for customer inquiries, issues, and escalations related to service delivery.
• Maintain accurate service records, reports, and documentation.
• Collaborate with other departments such as logistics, procurement, and technical support to streamline operations.
• Identify opportunities for process improvements to enhance service quality and operational efficiency.
• Manage budget, resources, and operational costs associated with service activities.
• Review, implement and support Service strategies to growth Service Revenue

Requirements:

Qualifications:

• Proven experience in a Service Management role, preferably within technical or maintenance services.
• Leadership experience managing field service teams.
• Strong technical understanding related to [industry/sector, e.g., HVAC, electrical, machinery].
• Excellent organizational, planning, and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Knowledge of safety regulations and quality standards.
• Proficiency in service management software, SAP and MS Office Suite.

Education & Certifications:

• Bachelor’s degree in Engineering, Management, or related field preferred.
• Relevant technical certifications are a plus.
• Experience with Analytical instruments, X-rays in special will be a plus
• Experience with SAP or related ERP systems preferred. 

Benefits

Regular full-time employees are eligible for Fischer Technology’s comprehensive benefits package, including:

• Medical insurance, with 85% of premiums paid by the Company.
• Company-funded HSA contributions.
• Dental and vision insurance.
• Company-paid life insurance and accidental death & dismemberment (AD&D) insurance.
• Long-term disability coverage.
• 401(k) plan with a 4% Company Safe Harbor contribution (eligibility requirements apply).
• Paid Time Off (PTO) and company holidays, including additional paid time off during the year-end holiday shutdown.

Fischer Technology is growing, and this is an exciting opportunity to make an impact while continuing to grow your career with a global technology company.