E-Commerce Manager, Site Operations & Merchandising

E-Commerce Manager, Site Operations & Merchandising Location: San Diego, CA / Hybrid About the Role Blenders Eyewear is looking for a highly hands‑on E-Commerce Manager to own the day‑to‑day management, merchandising, quality control, and optimization of our Shopify Plus storefronts. This role is ideal for a self‑starter who is extremely detail‑oriented, operationally strong, and comfortable being accountable for the performance and growth of multiple e‑commerce websites. You will manage two Shopify Plus storefronts, including Blenders Eyewear, with the potential to support a third site in the future. Each storefront should be clean, accurate, up to date, conversion‑friendly, and ready to support campaigns, product launches, and business growth. We are looking for someone who is not only strategic and pragmatic, but also willing to be hands‑on. This role proactively checks the website, identifies issues quickly, fixes what they can independently, and knows when to escalates technical problems. Strong QA/QC habits should be second nature. The right candidate is curious, proactive, and motivated to improve how we work. Experience using LLMs and AI tools in day‑to‑day work is required, as we expect this role to use modern tools to improve speed, accuracy, and efficiency. Key Responsibilities Website Ownership & Daily Site Operations Own the day‑to‑day management of two Shopify Plus storefronts, including Blenders Eyewear, with the potential to support a third site in the future. Monitor the websites regularly to ensure the core customer experience is functioning properly and troubleshoot issues before escalating to technical resources. Identify and resolve day‑to‑day site issues such as broken links, incorrect product information, missing assets, outdated content, pricing inconsistencies, navigation issues, and campaign errors. Maintain strong site UX across collections, navigation, product pages, landing pages, redirects, tags, metafields, and promotional content. Take ownership of operational tasks that keep the websites clean, accurate, and easy to manage. Shopify Plus Management Manage products, collections, navigation, merchandising, content updates, promotions, and app‑based workflows inside Shopify Plus. Use tools such as Matrixify to handle product, collection, or content uploads and updates via CSV. Support product launches, campaign pages, collection updates, promotional setups, and site merchandising changes are QA’ed before and after going live. Maintain accurate product data, tagging, categorization, and site structure. Partner with technical resources when deeper development, integrations, or custom functionality are required. Merchandising & Site Presentation Manage product placement across the homepage, collections, navigation, landing pages, and promotional areas. Ensure products are presented clearly and accurately with the right images, copy, pricing, tags, badges, and merchandising logic. Optimize product visibility based on business priorities, inventory, performance, seasonality, and campaign needs. Help maintain merchandising standards and playbooks for naming, tagging, categorization, and discoverability. Work with operations to stay aware of inventory constraints and merchandising priorities. Campaign & Cross‑Functional Execution Partner closely with creative and marketing teams to manage website requests for product launches, campaigns, promotions, and seasonal moments. Translate creative and marketing needs into clear site updates, tasks, timelines, and QA requirements. Coordinate assets, copy, landing pages, product placement, collection updates, and promotional content. Ensure campaign execution is accurate, on‑brand, and delivered on time. Communicate clearly with stakeholders on status, blockers, and launch readiness. CRO & Site Optimization Support conversion rate optimization across PDPs, collection pages, landing pages, cart, and checkout experiences. Use analytics, customer behavior tools, heatmaps, and site performance data to identify friction points and opportunities. Help prioritize improvements that can increase conversion rate, AOV, revenue, and customer experience. Support A/B testing and site experiments when appropriate. Bring a test‑and‑learn mindset to ongoing site improvements. AI‑Enabled Workflow & Efficiency Use LLMs and AI tools as part of the daily workflow to improve speed, accuracy, and productivity. Leverage AI to support QA checklists, content review, product data cleanup, task organization, reporting, research, and process improvement. Continuously look for ways to automate or simplify repetitive, time‑consuming tasks. Stay curious about new tools, workflows, and e‑commerce best practices. Qualifications 4+ years of hands‑on e‑commerce experience, ideally in DTC, retail, or consumer products. Strong Shopify or Shopify Plus experience. Proven ability to manage day‑to‑day website operations with a high level of accuracy. Extremely detail‑oriented mindset with strong QA/QC habits. Comfortable reviewing websites regularly and proactively identifying issues before customers or leadership notice them. Experience managing products, collections, navigation, landing pages, promotions, redirects, and merchandising updates. Ability to use CSV‑based tools such as Matrixify or similar product import/export tools. Strong understanding of e‑commerce UX, merchandising, and conversion best practices. Experience working cross‑functionally with creative, marketing, operations, and technical teams. Comfortable managing multiple priorities in a fast‑moving environment. Strong problem‑solving skills and ability to adapt quickly. Required: regular hands‑on usage of LLMs or AI tools to improve day‑to‑day productivity. Bonus: basic HTML/CSS knowledge. Bonus: experience with GA4, Hotjar, Microsoft Clarity, Shopify Analytics, Optimizely, VWO, or similar tools. Bonus: experience working in Jira, Asana, Monday, Trello, or another project management tool. Who You Are You are hands‑on and take ownership. You notice small details others miss. You do not wait for someone else to find a broken link, incorrect image, or outdated page. You are comfortable fixing day‑to‑day site issues yourself. You are organized, reliable, and consistent. You are curious and always looking for better ways to work. You understand that great e‑commerce execution requires both speed and accuracy. You are comfortable working with creative teams, but you do not need to be the designer or copywriter. You care about the customer experience and the operational details behind it. Success in This Role Looks Like The websites are reviewed regularly and maintained with a high level of accuracy. Broken links, outdated content, product issues, and campaign mistakes are caught quickly. Product launches and campaigns go live cleanly and on time. Shopify data, collections, navigation, and merchandising are organized and easy to manage. Creative and marketing requests are translated into clear, executable website updates. The team can rely on this person to own the essentials without constant oversight. AI and workflow improvements are used regularly to save time and improve execution. The customer experience continues to improve through better merchandising, QA, and CRO‑focused updates. Compensation The salary range for this role is $70,000 - $90,000 annually . #J-18808-Ljbffr