Customer Service Representative

Job Description

Position Title: Customer Service Representative

Wage: $24-$26/hr.

Shift: 1st

Hours: 7AM-4PM

QPS Employment Group has a great Customer Service Representative position available at a company in Kansas City, MO. An ideal candidate will have experience managing a dedicated portfolio of established customers, serving as their primary point of contact and trusted business partner. This role focuses on building strong, long-term customer relationships by gaining a thorough understanding of each customer's business, goals, and operational needs. Rather than simply responding to inquiries, the right candidate will take a proactive, consultative approach-anticipating customer needs, identifying opportunities to add value, and ensuring customers receive the products, support, and solutions necessary for their success. Through exceptional service and relationship management, this position plays a key role in driving customer satisfaction, retention, and long-term growth. If interested, please include an updated work history.


Customer Service Representative Responsibilities include but are not limited to:
- Processes requests for customer orders, quotations, follow-up on quotations, and customer returns or credits in accordance with company policies, procedures, and service standards.
- Serves as a primary point of contact for customer inquiries and requests, ensuring timely, accurate, and professional responses via phone, email, or other approved communication channels.
- Works closely with sales, fabrication, credit, inventory control, warehouse personnel, and other internal departments to coordinate customer requirements and ensure accurate and timely order execution.
- Investigates order entry, pricing, shipping, and billing discrepancies; determines appropriate corrective action; and coordinates solutions with applicable departments, following issues through to resolution.
- Utilizes enterprise systems, online learning tools, and available technical resources to obtain product, pricing, availability, and application information necessary to support customer needs.
- Ensures access to and appropriate use of current company literature, technical documentation, and reference materials.
- Represents the company in a professional manner and communicates verbally and in writing to meet customer expectations, timelines, and service commitments.
- Identifies opportunities to increase sales through promotions, add-on items, and proactive customer support, consistent with established pricing and sales guidelines.
- Maintains accurate and timely documentation of customer interactions, order activity, and issue resolution within applicable systems.
- Follows up with customers to provide status updates, manage expectations, and ensure satisfactory resolution of requests or issues.
- Cultivates and maintains effective working relationships with customers, suppliers, and internal partners to support long-term service and account stability.
- Completes required training curriculum and maintains proficiency in systems, processes, and product knowledge applicable to assigned responsibilities.
- Follows all company policies and incorporates Standard Operating Procedures (SOPs) into daily work.
- Performs other duties as assigned.

Qualifications:
-Requires enough basic education to understand and follow standard practice or oral instruction, use simple arithmetic, keep simple records, or use simple office machines. (Up to and including high school).
- Minimum of one (1) year of customer service, sales support, or account management experience in a business, distribution, manufacturing, or technical environment.
- Experience processing customer orders, quotations, pricing, returns/credits, and follow-up activities in accordance with established procedures.
- Experience working with enterprise systems or databases; ERP/JDE experience preferred.
- Experience managing multiple tasks simultaneously, prioritizing workload, and meeting deadlines in a fast-paced environment.
- Experience communicating with customers and internal partners to resolve issues and coordinate next steps.
- Experience applying basic arithmetic skills in a business context, including pricing, quantities, and measurements.
- Experience operating standard office technology, including computers, phones, and Microsoft Office applications.

IND060

About us:
QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately!


Why Work with QPS?
- Access to sought-after positions with leading employers
- Dedicated placement specialists who will guide you through every step of the job search process


Best of all, our job matching and resume assistance services are 100% free to job seekers and we will never ask you to pay a fee!


Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently. All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy.


We are proud to be an equal opportunity employer.