Appointment Setter

Description

Trucare is seeking an Entry Level Appointment Setter to join our team in Bermuda Dunes. This full-time, on-site position offers an excellent opportunity to start your career in the Hospital/Health Care industry while making a direct impact on patient access and care coordination.

As an Appointment Setter, you will serve as a key point of contact for patients and families, scheduling appointments efficiently and accurately while delivering a warm, professional experience. You will work closely with clinical and administrative staff to ensure schedules are optimized and patients receive timely access to the care they need.

We offer an hourly compensation range of $20.95 - $25.14 USD, providing a competitive starting point for individuals passionate about health care and patient service.

Responsibilities

• Schedule, confirm, and reschedule patient appointments accurately
• Respond to incoming calls and inquiries in a timely and courteous manner
• Verify patient information and insurance details prior to scheduling
• Maintain accurate and up-to-date records in the scheduling system
• Coordinate with clinical and administrative staff to manage provider availability
• Send appointment reminders and follow up on missed or pending appointments
• Address patient questions and direct complex concerns to the appropriate department
• Maintain patient confidentiality in accordance with health care privacy standards
• Support front office operations to ensure a smooth and efficient patient experience
• Meet daily scheduling and call handling performance goals

Requirements

• High school diploma or equivalent required
• Prior customer service or call center experience is a plus, but not required
• Strong verbal and written communication skills
• Proficiency with computers and standard office software
• Familiarity with electronic health record or scheduling systems is preferred
• Excellent organizational and multitasking abilities
• Attention to detail and commitment to accuracy
• Compassionate, patient-centered attitude and professional demeanor
• Ability to work effectively in a fast-paced, on-site environment