Regional Human Resources Manager

Regional Human Resources ManagerAt EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America. Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere!The Company:Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.What's in it for you:Ground floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.This role must be based in the DFW area.Essential Duties & Responsibilities:Partners with and supports field operationsAssists in the development and implementation of staffing/recruiting plans. Supports recruiting efforts, selection process and the onboarding of new Team MembersGuides and supports Field Leadership in the long and short-term planning in human resources areas such as staffing, performance management, Team Member development and talent and succession planningPartners with and supports operations and training teams on compliance training, new initiatives, all career path training/certification, new hire orientation onboarding, and special projectsMaintains benefits and compensation knowledgeManages and supports Team Member relations and investigationsActs as a professional role modelGuides, trains and directs business partners on HR related federal, state and local laws and Company policies, practices and proceduresEstablishes effective business relationships with leadership, staying in close contact with internal customers to understand their business needsSupports and oversees recruiting, selection/screening and on-boarding processes to ensure vacant and backfill positions are identified and filled in a timely manner according to the KPIs in placeGuide and support Field Leadership in the recruitment and selection process utilizing Company best practicesParticipates in panel interviews and provides interview results and recommendations to hiring managersAssists and guides the compensation process including determining appropriate pay rates for new hires, promotions, and merit increases.Works with the Human Resource Services and Administration to oversee the background/drug check activitiesAssesses leadership development needs and high potential Team Members through strategic partnership with Field Leadership (e.g., talent assessments, panel reviews, etc.)Analyzes statistical data and reports with field leadership and Vice President HR to identify and determine areas of trends and opportunity (e.g., vacancy rates, turnover, and talent gaps) and recommend action items and strategiesDevelops recommendations for improving procedures and practicesConducts HR trainingConducts exit interviews and provides feedback to field leadershipSupports Human Resources initiativesReports unethical behavior through proper channelsEfficiently and effectively manages resources and capacityParticipates in special human resources projects, as requested, by the human resources Leadership TeamModels the Company's core valuesSuccessfully demonstrates the ability to influence positive change in othersCreates and sustains excellent internal and external customer serviceDevelops strong working relationshipsProvides quality work, products and processes to ensure alignment with company standards, values and initiatives.Knowledgeable in and ability to apply all regulatory requirements, Company policies and proceduresAbility to build highly effective business partnerships using influence, consultative skills and diplomacyWell versed on our compensation and benefits programsAbility to motivate and enable others to achieve results through their contributionDemonstrated strong verbal and written communication and interpersonal skillsAttention to detail and accuracy; and time management and organizational skillsHighly proficient in the use of MS Word, MS Excel, PowerPoint and OutlookDiagnose and identify areas of opportunity, act as an agent of change, drive organizational culture, and effectively manage change initiatives to optimize Team Member productivity, and buy-in and engagement.Education & Experience:Bachelors' degree in Business, Human Resources, or related course of study or five to eight years of work experience in a related field.Progressive Human Resources generalist experiencePHR or SPHR certification preferredRetail/pawn and multi-unit experience preferredNo agencies please as we do not accept unsolicited candidate resumes from agencies. All unsolicited resumes or candidate information from agencies are considered free of fees and/or commissions and will be added to our applicant pool. We ask that all agencies respect this policy.EZCORP is an equal opportunity employer