Seasonal Host/Client Care Assistant

Job Description

Seasonal Host/Client Care Assistant - Madison Ave and Soho

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Employment Type: Freelance | Pay: $25/hour

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Job Summary

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The Seasonal Host / Client Care Assistant plays a key role in creating an exceptional in-store experience during the holiday season. As a first and final point of contact for guests, this person creates a warm, welcoming environment while supporting client care, aftercare coordination, and front-of-house operations.

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This position combines hospitality, customer service, and operational support in a high-volume retail setting. The ideal candidate is polished, organized, approachable, and committed to ensuring every client feels acknowledged and supported throughout their visit.

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Key Responsibilities

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Client Experience & Hosting

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• Welcome clients upon arrival and thank them warmly as they leave.
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• Create an elevated, organized, and inviting in-store experience.
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• Offer hospitality support, including beverages, store directions, and shopping assistance.
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• Manage client traffic and help maintain a smooth flow throughout the store.
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• Answer client questions regarding products, promotions, services, and store policies.
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• Maintain a positive, professional, and approachable presence at all times.
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• Share relevant information about products, services, and in-store events.
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Client Care & Aftercare Support

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• Support repair and aftercare requests from initial intake through client follow-up.
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• Receive and inspect incoming products and confirm supporting documentation is complete.
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• Document repair needs accurately and process repair orders, shipping labels, and related materials.
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• Track items through the repair lifecycle and coordinate communication with clients and internal teams.
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• Provide updates regarding repair status, estimates, completion timelines, and shipping details.
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• Assist with replacements, upgrades, and items determined to be beyond economical repair, as directed.
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• Maintain an organized repair inventory, supplies, and related records.
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Store Operations & Administrative Support

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• Support front-of-house functions and team operations during peak business periods.
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• Assist with restocking, display organization, light merchandising, and sales-floor upkeep.
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• Maintain a clean, welcoming entryway and store environment.
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• Process client-care documentation accurately within company systems.
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• Maintain complete records of client interactions, repair history, and follow-up actions.
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• Assist with reporting, KPI tracking, and general administrative tasks as needed.
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• Follow all applicable company policies, procedures, and service standards.
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Loss Prevention & Store Awareness

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• Remain attentive to store activity and promptly communicate suspicious behavior or incidents to management.
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• Help maintain a safe, secure, and organized environment for clients and team members.
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Qualifications

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• Previous retail, hospitality, customer service, or client-care experience preferred.
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• Strong communication and interpersonal skills.
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• Friendly, polished, and client-focused demeanor.
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• Excellent attention to detail and organizational skills.
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• Ability to multitask and perform effectively in a fast-paced environment.
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• Comfort using POS systems and other business technology; retail or service-platform experience is a plus.
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• Ability to stand for extended periods and lift moderate weight as needed.
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• Flexible availability, including evenings, weekends, and holidays.
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