Lead Patient Service Representative Diabetes and Glycemic

Employment Type:

Full time

Shift:

Day Shift

Description:

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

We are looking for a highly motivated individual to support our Diabetes and Glycemic Care team as Lead Patient Service Representative.

As a Patient Service Representative Lead, you will work in conjunction with physicians and clinical staff to take care of patients' administrative needs and oversee the day-to-day operation of all PSRs in the clinic setting.

You will work closely with the Practice Manager to provide leadership and direction to the PSR team, and coordinate PSR coverage in the clinic. You will personally provide assistance with registration and duties where needed. You will also support efficient clinic flow and communicate accurately and positively with team members, as well as working with the Practice Manager to ensure practice policies and guidelines are being met.

POSITION DETAILS: This position will support the providers and PSR team for the Diabetes and Glycemic clinic(s). This lead will support all four locations: Boise, Nampa, Meridian, and Caldwell. The shift will be 4,10 hour shifts per week. The home clinic is located at 3250 W Cherry Ln, Meridian, ID 83642.

MINIMUM QUALIFICATIONS :

• Minimum of 3 years of experience in healthcare preferred.

• Customer service experiencerequired.

• Electronic health record (EHR) experiencea plus.

• Experience with process improvement or lean philosophy preferred.

ESSENTIAL FUNCTIONS:

• Knows, understands, incorporates, anddemonstratesthe Organization's Mission, Vision, and Values in behaviors, practices, and decisions.

• Performs Lead duties including but not limited to orienting, mentoring, training, scheduling, and coaching employees.

• Assist the Practice Managerwith monitoringwork performance and provides input on performance evaluations.

• Creates schedules and managestimecards.

• Ensures staff are informed of andcomply withwritten policies and procedures to supportclinic.

• Promotes and fosters teamwork.

• Assists the Practice Manager withmaintainingaccurateemployee files.

• Reactsin a timely mannerto resolve patient complaints promoting customer service.

• Protects patients' rights bymaintainingconfidentiality of personal and financial information and follows guidelines for HIPPA's regulations.

• Participates in network process improvement projects as needed.

• Assistswith efforts to foster financial stewardship.

• Maintains business office inventory and equipment and order supplies.

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About Saint Alphonsus:

• Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.

• Visit ( to learn more about the benefits,cultureand career development opportunities available to you at Saint Alphonsus Health System.

Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran