Marketing Partnerships Operations Coordinator

Job Description

Job Description

POSITION SUMMARY

  The Marketing Partnerships Operations Coordinator provides operational support for the Marketing Partnerships department, with a focus on account administration, CRM management, cross-departmental coordination, and member engagement.

Working closely with the Senior Director of Marketing Partnerships, Development Manager, Finance, and IT teams, the Operations Coordinator provides the operational and administrative support that enables revenue growth, strong member relationships, and departmental success.

The ideal candidate is a resourceful, customer service-oriented professional who thrives in a dynamic environment and demonstrates strong follow-through to keep projects, processes, and stakeholders moving forward. They are highly organized, detail-oriented, and proactive in identifying opportunities for improvement, managing competing priorities, and supporting departmental and revenue-generating objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  Departmental Administration:

• Provide administrative support to the Senior Director of Marketing Partnerships and Development Manager.
• Support the Marketing Partnerships team across membership, sponsorship, development, and cross-functional initiatives.
• Coordinate meetings, calendars, reports, presentations, departmental communications, and project follow-up.
• Serve as a key coordinator on cross-functional projects involving multiple departments and external stakeholders.
• Maintain departmental calendar, records, documentation, and operating procedures to support efficiency and continuity.

Membership Operations & Engagement:

• Coordinate membership account administration, including new member applications, renewals, upgrades, account updates, and CRM record maintenance.
• Support private source revenue and member retention goals through renewal tracking, account stewardship, and member outreach.
• Coordinate member benefit fulfillment and ensure members receive the services, resources, and engagement opportunities associated with their membership level.
• Maintain data integrity across CRM and related systems; generate membership, revenue, renewal, and engagement reports.
• Coordinate billing, collections, and account reconciliation activities in partnership with the Finance team and support membership systems administration with IT.
• Support member onboarding, educational programs, networking events, and benefit fulfillment to enhance member value and retention.
• Track member activity, including in-kind requests from SDTA, participation data, and ensure accurate records and aligned communication across departments.
• Monitor membership trends and engagement metrics and provide insights to support revenue growth and retention strategies.
• Identify and implement process improvements that enhance operational efficiency, data quality, reporting, and the member experience.

Perform other duties and projects as assigned.

REQUIREMENTS  

• Bachelor’s degree or equivalent experience preferred.
• 3+ years of experience in administration, operations, customer service, project coordination, membership, or related fields.
• Demonstrated experience with membership organizations, associations, hospitality, nonprofit organizations, or event coordination is a plus.
• Strong organizational skills and attention to detail.
• Highly proficient in CRM/database systems and Microsoft Office Programs: Word, Excel, PowerPoint and Outlook.
• Familiarity utilizing AI tools such as Copilot, ChatGPT, is a plus.
• Ability to manage multiple projects and priorities simultaneously.
• Strong written and verbal communication skills.
• Professional, collaborative, and service-oriented approach.
• Experience and comfort supporting billing and collections a plus.
• Commitment to company values and fostering an inclusive and collaborative workplace culture.

Work Environment / Physical Requirements:

• Normal office conditions with extensive computer and phone usage.
• Able to work efficiently and accurately in an atmosphere of frequent interruption.
• Light physical effort equal to frequent lifting or moving of lightweight materials.
• Ability to work evenings, weekends, and holidays as needed. 
• Must be based in San Diego, CA. 

Benefits Options Include:

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term and Long-Term Disability
• Accidental Death and Dismemberment
• Flex Spending and Dependent Care plans
• Matching 401k
• Hybrid work schedule

The expected annual base pay range for this position is $60,000 to $70,000. We consider many factors in determining base compensation, including position scope, job related knowledge, education, skills, experience, and work location.

TO APPLY:  Complete the online application, including submitting a current resume and a cover letter.

Offer of employment will be contingent upon satisfactorily clearing background checks.

San Diego Tourism Authority is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive culture. We are committed to non-discrimination on any protected basis, such as race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, veteran status or any other basis covered under applicable law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.

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About the San Diego Tourism Authority

The San Diego Tourism Authority’s mission is to drive visitor demand to economically benefit the San Diego Region. In San Diego, we believe tourism is for all. The San Diego Tourism Authority is committed to creating an inclusive workplace and destination where everyone is welcome, valued, and empowered to thrive. Tourism is the second largest segment of San Diego's economy and is vitally important to the economic health of the region. See Why Travel Matters to all San Diegans.

The San Diego Tourism Authority (SDTA) is a private, non-profit, mutual benefit corporation composed of approximately 1,000 member organizations, businesses, local governments, and individuals seeking a better community through the visitor industry. San Diego Tourism Authority members include tourism-related entities in such categories as lodging, dining, arts, attractions, shopping, and transportation, among others, as well as other companies indirectly involved in tourism.

As a sales and marketing organization, the main objective of the San Diego Tourism Authority is to promote and market the San Diego region as a preferred vacation and meeting destination. The San Diego Tourism Authority also represents and supports the interests of the visitor industry as a whole. The majority of funding received by the San Diego Tourism Authority is derived from San Diego Tourism Marketing District (TMD) Assessment Funds. The San Diego Tourism Authority also receives financial support from member dues and promotional assistance from the membership through donated in-kind services.