Technical Support Analyst

$30 - $36 per hour

EPITEC

Location: Lisle, Illinois Type: Contract Job #107537 Job Title: Technical Support Analyst

US CITIZEN OR GREEN CARD ONLY

Location: REMOTE, up to 10% travel (reimbursed), to Lisle &/or Woodbridge, IL Job Type: W2 contract, 12 months, likely extension Pay: $30-$36/hour + benefits

** Diesel & Customer Service experience is a MUST. ***
** US Citizen or Green Card ONLY ***

Job Summary: Working with dealers on the phone thru the case management system. Dealer submits a case file, and agents help them thru the repair. This consultant is an expert that helps them fix the issue with the dealer on a daily basis. Working with internal teams on fixing diagrams, schematics, elemental steps, diagnostic forms. This position will support our dealer network by assisting dealers in vehicle repairs via case files. We handle all aspects of the vehicle minus the motor. 25,000 casefiles were supported in 2023, and 14,000 phone calls were handled by our team. We ensure all vehicle modifications or changes to ensure the vehicles stay within compliance regulations. Diesel & customer service experience is a MUST. Extensive experience as an end user and customer support is needed for this role. Key Responsibilities: • Tech Services support members support international dealers and body builders provide repair and diagnostic support

Provide publications feedback to our publications teams
Escalate trending failure modes to Service Engineering
Support new product launches
Future travel to dealer locations is a possibility

Required Experience/Skills: Bachelors degree At least 2 years of field service engineering, automotive service or truck service experience OR Masters degree OR At least 4 years of field service engineering, automotive service or truck service experience Diesel AND Customer Service experience is a MUST Desired Skills

MS Office
Excellent written and verbal communication skills
Class 8 Truck experience
Critical thinking and problem solving

*US CITIZEN OR GREEN CARD ONLY*

#LI-WH1

#INDOEM EPITEC

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Technical Support Analyst in Lisle, IL vacancy

Business Systems Analyst- Account Receivable
$42.66k - $75.07k
..., serving more than 97,000 students and supported by a community of 385,000 alumni across... ...Job Description The Business Systems Analyst – Accounts Receivable partners with ISS,... ...and existing Banner configurations and technical solutions, including the development and...
Suggested
Work at office
Flexible hours
Covista
Lisle, IL
6 hours ago
Senior Data Systems Analyst
$89k - $148.1k
...is seeking a highly analytical and detail-oriented Data Systems Analyst to provide independent validation and quality assurance across... ...develop reusable testing assets and automated validation processes.Support implementation of automated testing frameworks for data...
Suggested
Full time
Work experience placement
Work at office
Local area
Remote work
Kemper Corporation
Downers Grove, IL
3 days ago
IT Systems & Network Support Specialist
...Aqueity is seeking a Computer Systems Support Specialist to provide frontline IT support for clients in a fast-paced Managed Services environment. You will diagnose issues across workstations, printers, servers, networks, and Microsoft 365 while delivering excellent customer...
Suggested
Aqueity
Downers Grove, IL
4 days ago
Technical Support Analyst
$50k - $60k
...Position Title: Technical Support Analyst Location: Lombard, IL (Hybrid - 3 days in office, 2 days WFH) Type: Full Time Pay Range: $50,000-$60,000 Benefits: - Medical, Dental and Vision Benefits. - 401(K) plan with company matching. - Earned...
Suggested
Full time
Work at office
Local area
Remote work
Work from home
Power Wellness
Lombard, IL
1 day ago
IT Support Specialist
...Job Description Job Description Position Overview MetroSys is seeking a customer-focused IT Support Specialist to provide onsite technical support for end users and office technology. This role is responsible for supporting desktop systems, Microsoft applications...
Suggested
Work at office
MetroSys
Lisle, IL
17 days ago
IT Specialist/AI Tech
...our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Overview Connection has a fantastic opportunity through our Technical Staffing division for an IT Specialist supporting our client in Downers Grove,...
Full time
For contractors
Work at office
Work visa
Monday to Friday
Connection
Downers Grove, IL
5 days ago
Data Analyst - United States
$90k - $115k
...Connectivity Group (OCG) is seeking a Data Analyst to improve data quality, business... ...into reliable, actionable insights that support portfolio, financial, resource, and operational... ...matter experts, system owners, and technical teams to translate business questions into...
Flexible hours
Molex
Lisle, IL
1 day ago
Onsite End-User Support and Backup Technician - Lisle, IL
$27 - $34 per hour
...organization, apply now. We are currently seeking a Onsite End-User Support and Backup Technician - Lisle, IL to join our team in Lisle,... ...Technician position is to provide on-site end-user support for technical incidents and service requests at the client site. The...
Temporary work
Work at office
Remote work
Flexible hours
Night shift
NTT DATA, Inc.
Lisle, IL
more than 2 months ago
General Liability Senior Technical Specialist
$94.4k - $155.8k
...0 Target Openings 1 What Is the Opportunity? As a Sr Technical Specialist, General Liability, you will be responsible for managing... ...counseling services, health coaching and other resources to support your daily life needs. Volunteer Encouragement: We have a...
Work at office
Local area
Night shift
Travelers
Downers Grove, IL
3 days ago
IT Support Specialist
$21 - $30 per hour
...Description: Top Skills: ~2+ years of help desk or desktop support experience ~ Experience supporting Windows, Mac, Microsoft 36... ...We are seeking a Desktop Support Technician to provide onsite technical support for employees in a fast-paced office environment. This...
Contract work
Temporary work
Work at office
TEKsystems
Lisle, IL
4 days ago
Help Desk Technician
...Help Desk Technician serves as the first point of contact for IT support, assisting employees with hardware, software, and network-... ...IT best practices and security policies. Escalate complex technical issues to senior IT staff as needed. Qualifications & Skills...
Full time
Temporary work
Work at office
Flexible hours
Leeco Steel
Lisle, IL
2 days ago
Technical Support Manager
$110.8k - $177.3k
...Account)2. If you already have a Candidate Account, please Sign-In before you apply.Job Description:Mainframe Software, Senior Technical Support ManagerOverviewThis position is responsible for leading teams that deliver world-class support for mainframe softwareproducts...
Full time
Work at office
Local area
Weekend work
Broadcom
Lisle, IL
2 days ago
Now Hiring IT and Telecom Field Technicians
...Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing... ...for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations,...
Hourly pay
For contractors
Immediate start
Flexible hours
HARDY INDUSTRIES
Lisle, IL
18 days ago
Seasonal IT Support Technician
$26 - $32 per hour
...members in two company-owned offices in China, as well as in Europe. Job Overview PlanetArt is looking for a Temporary IT Ops Support to support the company’s production facility in Woodridge. The successful candidate will be a standard helpdesk technician on a 2nd...
Hourly pay
Temporary work
Seasonal work
Work at office
Local area
Worldwide
Night shift
Weekend work
Afternoon shift
PlanetArt
Woodridge, IL
9 days ago
Field Technical Specialist (Various Domestic Locations throughout the Unites States)
$30 - $50 per hour
...and equipment •Travel up to 50% throughout North America to support field operations. •Perform field measurements to gather data... ...personnel. Minimum Qualifications: •Education: 2-year technical degree •Experience: Min Yr = 3+ •Technical Skills: Microsoft...
Work at office
Local area
Brindley Engineering
Lisle, IL
11 days ago
Bilingual Service Desk Technician - Mandarin/English (Night Shift)
Logicalis is seeking a diligent Service Desk professional fluent in Mandarin and English to triage and document incidents for Managed Services NOC. You will utilize ServiceNow, communicate with customers and vendors, and follow ITIL-based processes to resolve outages and...
Night shift
Logicalis
Downers Grove, IL
3 days ago
IT Business Analyst
$54 - $57 per hour
...Our client is looking to add an IT Business Analyst that will be working with stakeholders across business and technical teams to discover and document requirements and... ...clear, comprehensive business requirements to support project and general enhancement requests Define...
Hourly pay
Contract work
Work at office
Remote work
IT Associates
Lombard, IL
1 day ago
Entry Level Technical Support Analyst
$16 - $18 per hour
...Job Description Job Description Position Summary TOGA Technology is looking for a Technical Support Analyst to support our retail SMB clients As a Technical Support Analyst, you will provide support to retail customers and business users to make TOGA Technology...
Work at office
Weekend work
Weekday work
TOGA Technology
Naperville, IL
8 days ago
Senior Sales Incentive Plan Analyst
$92k - $120k
...areas that energize and excite you. Senior Sales Incentive Plan Analyst:The Senior Analyst is responsible for sales incentive... ...accordance with accounting close requirements.Produce reports and data supporting sales incentive plan design and performance.Provide quarterly...
Flexible hours
Univar
Downers Grove, IL
2 days ago
Placement Student - IT System Analyst Business Technician
...We are looking for an enthusiastic IT Systems Analyst placement student to join our team specializing in Systems/Information Technology... ...process.. Helping deploy new IT systems, including testing support and end user training. Operational support and business / IT...
Summer work
Placement year
Relocation
Relocation package
3 days per week
Cummins Inc.
Bolingbrook, IL
17 days ago
Corp Data Analyst II
$65k - $95k
...Job Description Job Description The data analytics team/program primarily supports, identifies and implements data analytics initiatives across Federal Signal. Additionally, the team supports several strategic research/business development opportunities and tactical...
Worldwide
Federal Signal Corporation
Downers Grove, IL
a month ago
Business Systems Analyst
$70k - $90k
...Description Position: Business Systems Analyst Status : Full-time, regular... ...is seeking a Business Systems Analyst to support the company's Operational Excellence, Digital... ...execution Strong communication skills across technical and non-technical audiences...
Full time
Work at office
Monday to Friday
Thomas Interiors
Wheaton, IL
21 days ago
Service Desk Analyst II
$60k - $70k
...Overview: We are seeking a highly capable service desk analyst who will be responsible for onsite support as well as inbound calls and tickets from Cortavo’s... ...approach when communicating with clients, and relay technical questions and solutioning in a patient, polished,...
Full time
Work at office
Remote work
Night shift
3 days per week
1 day per week
Cortavo
Elmhurst, IL
3 days ago
Report Review Data Analyst
$40k
...customer base of over 1,400 jurisdictions, BRYCER continues to grow its services to deliver best-in-class technology and customer support. Position Summary We’re seeking a detail-oriented and motivated Data Entry & Quality Control Specialist to join our Data Governance...
Work at office
Local area
Worldwide
Flexible hours
The Compliance Engine
Lisle, IL
5 days ago
Business Analyst I
$60.93k - $91.11k
...Description Job Description The Business Analyst is a pivotal role in translating... ...subject matter expert and provide guidance on technical and functional aspects of product... ...training materials, and user guides to support internal teams and external stakeholders...
Minimum wage
Full time
Local area
Remote work
Flexible hours
CorVel Healthcare Corporation
Downers Grove, IL
a month ago
Business Analyst II - IT Asset Management
$38.61 - $59.84 per hour
...experience, among other factors. Position Highlights Position: Business Analyst II - IT Asset Management Location: Warrenville, IL or Skokie,... ...risk mitigation. ServiceNow HAM Configuration & Enhancement Support configuration of asset models, workflows, lifecycle states,...
Hourly pay
Full time
Part time
For contractors
Work at office
Monday to Friday
Flexible hours
Endeavor Health
Warrenville, IL
2 days ago
Tier 1 Help Desk / Application Support Specialist
...about us on Job Title: Tier 1 Help Desk / Application Support Specialist Location: Alert IT Solutions Inc. 6900 Main Street... ...and track issues in a ticketing system Escalate complex technical issues to Tier-2 / Tier-3 support teams Create and maintain...
Contract work
Alert IT Solutions
Downers Grove, IL
14 days ago
Technical Support Manager - Remote
...delivering exceptional service? We are seeking an experienced IT Support Manager to lead our End-User Computing (EUC) function and drive... ..., manage vendor and service provider relationships, lead technical teams, and serve as a hands-on escalation resource for critical...
Full time
Temporary work
Remote work
The Inland Real Estate Group of Companies
Downers Grove, IL
16 hours ago
Factory Operating System (FOS) Support Technician
$25 per hour
...prorated based on start date) About the Role You'll be the go-to support resource for our Factory Operating System (FOS), keeping the... ...shift on the floor, close to the action. Provide first-line technical support for tablets, scanners, projectors, monitors, and FOS...
Immediate start
Flexible hours
Shift work
Afternoon shift
viaPhoton
Naperville, IL
20 days ago
Systems Administrator
$120k - $130k
...aerospace and defense, and industrial. We are at the forefront of supporting innovating life-changing technology, focusing on quality to... ...happy. POSITION SUMMARYThe System Administrator is a hands-on technical role responsible for maintaining and modernizing technologies...
Full time
For contractors
Work at office
Local area
Remote work
CTS Corporation
Lisle, IL
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technical Support Analyst. Be the first to apply!