General Manager

Job Overview

Pincho, a fast-casual restaurant brand based in Miami, FL, is seeking an experienced General Manager to lead one of our locations in the greater Miami-Dade County area. In this full-time, on-site role, you will oversee all daily restaurant operations and manage a team of up to 30 employees. We count on your leadership to ensure every team member feels valued and motivated, as their dedication and hard work drive our success each day. If you have experience as a Restaurant General Manager or QSR/Fast-Casual Manager, this is an exciting opportunity to advance your career by growing with the Pincho familia.

Key Responsibilities

• Lead Daily Operations: Oversee the execution of Pincho's brand standards and procedures every day, maintaining a smooth and efficient operation.
• Customer Service Excellence: Serve as the point of contact for all customer service matters, promptly resolving guest issues and ensuring an outstanding experience for every customer.
• Food Quality & Safety: Ensure all food is prepared following proper procedures and Pincho quality standards. Uphold strict food safety, sanitation, and cleanliness protocols at all times.
• Hiring & Training: Assist in recruiting, interviewing, and onboarding new team members. Train and become proficient in every station of the restaurant in order to effectively coach and support staff in their roles.
• Team Leadership: Demonstrate strong leadership on the floor by setting the example and guiding team members. Take ownership of your team and station each shift to achieve excellent results and a positive work environment.
• Menu & Product Knowledge: Maintain expert knowledge of all menu items and recipes, and train team members to confidently answer customer questions about our food.
• Inventory & Ordering: Organize inventory with proper food rotation and ordering. Manage stock levels and order food, paper goods, cleaning chemicals, and other supplies as needed to keep the restaurant fully supplied.
• Cleanliness & Maintenance: Oversee completion of daily and weekly cleaning checklists to keep the restaurant in top condition. Ensure the facility meets health and safety standards and address any maintenance or cleanliness issues promptly.
• Cash Handling & Reporting: Assist with financial tasks such as preparing bank deposits and managing cash tills as directed. Help maintain accurate records for sales and inventory.
• Policy Enforcement: Ensure all employees follow company policies and procedures. Foster a culture of accountability, teamwork, and compliance with Pincho standards.
• Safety & Security: Uphold all company standards for health, safety, sanitation, and security. Provide a safe environment for employees and customers by enforcing safety guidelines and security protocols.

Qualifications & Experience

• Age & Education: Must be 21 years of age or older. High school diploma or GED required.
• Management Background: 2-5 years of management experience in business, restaurant/food service or hospitality. Experience managing in a fast-casual or QSR (quick service restaurant) environment is highly preferred.
• Leadership Skills: Strong leadership and team management skills with the ability to motivate and develop staff. Excellent communication and problem-solving abilities are a must.
• Operations Knowledge: Solid understanding of restaurant operations, including scheduling, inventory management, and food safety/sanitation standards. ServSafe or food handler certification is a plus.
• Computer Skills: Basic proficiency with the Microsoft Office suite (Word, Excel, Outlook) and general comfort with technology (for scheduling, inventory, and point-of-sale systems).
• Work Ethic: High level of initiative and reliability. Able to thrive in a fast-paced environment and adapt to changes quickly while maintaining a positive attitude.

Pincho Core Values

Our ideal General Manager embodies Pincho's core values , which guide our company culture and operations:

• Develop Yourself & Others - Focus on self-improvement while supporting your team's success.
• Put the Customer First - Consistently create Pincho fanatics by finding ways to say "yes" to every guest.
• Achieve Results - Take ownership of your station and responsibilities throughout every shift to drive excellent results.
• Foster Collaboration - Work with others as a team, communicating effectively to achieve group success.
• Adapt to Change - Solve problems with an open-minded, inclusive approach, and embrace change as an opportunity to improve.

Compensation & Benefits

• Compensation: Base salary of $55,000 - $57,000 per year, commensurate with experience. Additional bonus potential of up to $13,000 per year in cash (paid $1,000 per period) plus $26,000 annually in deferred bonuses.
• Health Benefits: Full benefits package including medical, dental, vision, and life insurance for full-time employees.
• Paid Time Off: Generous PTO policy to support work-life balance, along with paid training programs to help you learn and grow.
• Employee Perks: We also offer additional employee discounts and a flexible schedule.
• Career Growth: Pincho is committed to your professional development. We provide ongoing training (including our "Pincho University" world-class training platform) and advancement opportunities for high-performing team members.