Business Office Manager

A skilled nursing and rehabilitation facility is seeking a Business Office Manager (BOM) to oversee daily business office and accounting functions. The role manages resident/guest accounts, billing, collections, financial records, trust funds and related administrative processes while providing a professional and supportive experience for residents and their families. Key Responsibilities Maintain and balance individual resident/guest accounts and provide account statements. Process monthly changes to private accounts and distribute monthly cash allowances. Prepare and distribute monthly billing statements. Assist residents/guests with medical assistance applications and verify eligibility. Complete representative payee documentation when required. Manage trust funds, petty cash and other facility financial accounts. Coordinate account closure processes for deceased residents, including trust accounts, insurance claims, funeral expenses and final bills. Maintain accurate and organised Business Office filing systems. Review accounts receivable and accounts payable with the Administrator or designated leader. Respond to resident, family and visitor questions with professionalism, warmth and respect. Communicate effectively with residents, families, visitors, colleagues and supervisors. Escalate resident concerns to the appropriate department. Participate in departmental meetings, training and in-service activities. Requirements High school diploma or equivalent. 1+ year of accounting experience. Strong organisational and administrative skills. Ability to maintain accurate financial records and handle confidential information. Strong communication and interpersonal skills. Preferred Qualifications Bachelor's degree in Accounting, Finance or a related field. Experience in a healthcare, skilled nursing, rehabilitation or assisted living environment. #J-18808-Ljbffr