Technical Analyst I

Cox Automotive is seeking a Field Technician who will be responsible for the installation of workstations and telecom peripheral equipment as well as providing technical support and consultation for desktop, network, and telecommunications. The role requires solid knowledge of PCs, peripherals, networks, servers, and telecommunications and involves diagnosing and resolving network problems, supporting complex issues, and instructing end‑users on hardware and software usage. What You’ll Do: Hardware/Software Installation Hardware procurement, delivery, implementation, and maintenance. Maintain documentation of physical assets in configuration and asset management records. Preventive Maintenance Monitor availability, performance, and throughput of supported technology infrastructure to proactively identify and remediate issues. Manage and maintain all infrastructure hardware and software to ensure availability at required times. Test and recommend replacement or upgrade of hardware or software to ensure business continuity. Maintain technology infrastructure support documentation. Lead location disaster recovery for technology. Incident Management Perform technology support, troubleshoot, and resolve hardware and software issues for desktops, laptops, tablets, mobile phones, and peripheral devices. Research and develop solutions for hardware and software issues. Update incident records and knowledge base with timely information. Problem Management Recommend and develop solutions, resolve problems associated with incidents, and update problem records. Conduct root cause analysis. Submit requests for change records to remove errors. Operate autonomously, correlating to workflow and requiring knowledge of networking, software, and hardware. Change Management Work with project teams to review and assess impact of new business requirements. Contribute to technical aspects of key change documentation (technical requirements, change impact assessments, change implementation plans, change rollout plans). Ensure capacity, availability, security, and service support requirements are considered in all technology infrastructure changes. Implement, test, and monitor technology infrastructure changes in line with change implementation plans. Ensure technology infrastructure changes meet agreed service acceptance criteria. Maintain asset and configuration management records. Who You Are: Minimum Qualifications: Bachelor’s degree, or equivalent combination such as 4 years of related field experience. Strong knowledge of software and hardware systems and troubleshooting techniques. Excellent analytical, problem‑solving, and communication skills. Experience with Microsoft Office products. Benefits Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Equal Employment Opportunity Cox is an Equal Employment Opportunity employer—All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. #J-18808-Ljbffr