Technical Analyst I

Cox Automotive is seeking a Field Technician is responsible for the installation of workstations and telecommunication peripheral equipment as well as for providing technical support and consultation for desktop, network, and telecommunications. This position provides a level of technical expertise across multiple skill sets to address and resolve the customer's issues in an acceptable timeframe. Individuals in this position must have solid knowledge of PCs, peripherals, networks, servers, and telecommunications. The Field Technician is responsible for diagnosing and resolving network problems and appropriately referring and supporting complex problems, and providing instruction to end users on basic use of hardware and desktop supported software.

What You'll Do:

Hardware/Software Installation

• Hardware procurement, delivery, implementation, and maintenance.
• Maintains documentation of physical assets in configuration and asset management records.

Preventive Maintenance

• Monitors the availability, performance, and throughput of supported technology infrastructure to
• proactively identify issues and remediate.
• Manages and maintains all infrastructure hardware and software ensuring they remain available at all
• required times. Tests and provides recommendations for replacement or upgrade of hardware or
• software to ensure business continuity.
• Maintains technology infrastructure support technical documentation.
• Leads location in disaster recovery for technology.

Incident Management

• Performs technology support, troubleshooting and resolving hardware and software issues for
• desktops, laptops, tablets, mobile phones, and peripheral devices.
• Performs research and develops solutions for hardware and software issues.
• Updates incident records and knowledge base with appropriate and timely information.

Problem Management

• Recommends and develops solutions, resolve problems associated with incidents, and update
• problem records.
• Conducts root cause analysis.
• Submits requests for change records to remove errors.
• The role requires a high level of autonomy correlating to workflow. This is a results-driven position
• requiring knowledge of all facets of technology such as networking, software, and hardware.

Change Management

• Works with project teams to review and assess impact of new business requirements.
• Contributes to technical aspects of key change documentation (e.g. technical requirements, change
• impact assessments, change implementation plans, change rollout plans).
• Ensures the capacity, availability, security, and service support requirements are considered in all
• technology infrastructure changes.
• Implements, tests, and monitors technology infrastructure changes in line with change implementation plans.
• Ensures technology infrastructure changes meet agreed service acceptance criteria.
• Maintains asset and configuration management records.

Who You Are:

Minimum Qualifications:

• Bachelor's degree. The right candidate could also have a different combination, such as 4 years' experience in a related field
• Strong knowledge of software and hardware systems and troubleshooting techniques.
• Excellent analytical, problem-solving, and communication skills
• Working experience of Microsoft Office products

USD 61,100.00 - 91,700.00 per year

Compensation:

Compensation includes a base salary in the range of $61,100.00 - $91,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets