Front Desk Clerk

Job Description

Work for a winning team that now offers Day One Benefits, Daily Pay and unmatched perks. Don't miss out on this fantastic opportunity to work with a successful and growing company. Apply now and be part of our journey to success.

At Hilton Grand Vacations our goal is to make someone's day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect.

We are seeking an enthusiastic Front Desk Clerk to join our team at Hilton Vacation Club, Mill Springs Lodge in Pigeon Forge, TN. In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience from the time they arrive on the property until they depart. If you enjoy helping guests and owners, make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.

Schedule Details: Full - Time; Open to working a variable of shifts, including weekends and holidays.

Here's why you will love It here:

• Day 1 Health Benefit Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program: GO Hilton Team Member Travel Programs offers deeply discounted rates
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

What will I be doing?

As a Front Desk Clerk, you will be:

• Greeting guests and owners on arrival.
• Checking in/out guests.
• Generating folios and collecting payments.
• Receiving housekeeping and maintenance requests or work orders and contacting appropriate departmental personnel.
• Preparing and consistently restocking the front desk with supplies, including preparing arrival packets and area information.
• Answering phones and directing calls.
• Performing other duties as assigned by your leader.

What are we looking for?

To fulfill this role effectively, you must possess the following minimum qualifications and experience:

• Proficient English Language
• Ability to multi-task responsibilities and prioritize duties to meet organizational goals.
• 6-month Customer Service Experience
• Ability to stand for prolonged periods of time

Preferred, but not required

• Experience as a Front Desk/Guest Services Agent.
• Experience handling credit card transactions.
• Background in Resort Hospitality or related industries.

Extraordinary People,

Exceptional Benefits on Day One

Health benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

As a Front Desk Clerk, you will be:

• Greeting guests and owners on arrival.
• Checking in/out guests.
• Generating folios and collecting payments.
• Receiving housekeeping and maintenance requests or work orders and contacting appropriate departmental personnel.
• Preparing and consistently restocking the front desk with supplies, including preparing arrival packets and area information.
• Answering phones and directing calls.
• Performing other duties as assigned by your leader.

Qualifications

What are we looking for?

To fulfill this role effectively, you must possess the following minimum qualifications and experience:

• Proficient English Language
• Ability to multi-task responsibilities and prioritize duties to meet organizational goals.
• 6-month Customer Service Experience
• Ability to stand for prolonged periods of time

Preferred, but not required

• Experience as a Front Desk/Guest Services Agent.
• Experience handling credit card transactions.
• Background in Resort Hospitality or related industries.

About Us

What makes Hilton Grand Vacations unique?

There's nothing more rewarding than creating lifelong memories, for yourself and for others. And that's what you'll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together.

Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today.