Service Desk Specialist
Insight Global Healthcare
Job Description
Job Description
Company: Advent Health
Title: Service Desk Analyst
Duration: 6-month contract (potential for extension)
Start date: 6/8/2026
Location: Remote
- Must live in Orlando, FL
- Must be open to eventually onsite hybrid
- Onsite first day to pick up equipment
- 902 Inspiration Avenue, Altamonte Springs, FL
- Open to midshift: 8:30-11:00
- Open to weekends
Must Haves:
- Hospitality experience (hotels, theme parks, Publix, Chic-fil-a)
- Trainable with basic computer and browser navigation
- Strong willingness to learn and ask questions
- Clear, friendly phone communication skills
- Comfortable speaking with upset or confused customers
- (Great for someone looking to dip their toe into IT)
- Associate's Degree
Plusses:
- Service desk, call center, or high-volume customer support role
- ServiceNow
- Healthcare
Day-to-Day Responsibilities:
The Service Desk Analyst provides high volume support to patients who need help accessing and using their online health portal. A typical day includes answering 40 to 45 inbound calls, walking patients through password resets, account login issues, and basic navigation steps. The analyst guides callers on clearing browser cache and cookies, linking family accounts, and resolving simple access errors using a shadowing tool that lets them see what the patient sees. They document each interaction in the ticketing system and escalate more complex health record issues when needed. The work is customer-focused and requires strong communication, patience, and the ability to stay calm with upset callers. The role is remote but requires Orlando residency for potential future hybrid work.
Vacancy posted 10 days ago
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