HR Service Center Representative

Job Description

Job Description

HR Service Center Representative
Minneapolis, MN (Hybrid)
Temporary
$21-28/hr

*Position is largely hybrid (2 onsite days per month)
*Hours: Mon-Fri 8am-4:30pm

Kelly is seeking an HR Service Center Representative to work with our client in the higher education industry on a temporary basis, starting ASAP and through the end of 2026. This is an excellent opportunity to work on a team that is responsible for providing exceptional HR support to current and former employees, with a focus on benefits, payroll, retirement, and other employee service programs.

The HR Service Center Representative will:

• Provide client support via telephone, email, and in person
• Provide consultation and assistance to current and former employees with payroll, recruiting solutions, retirement, health, welfare benefits, and other areas defined by leadership
• Answer questions regarding eligibility, coverage options, enrollment, and plan provisions
• Work with appropriate employee benefits division and/or vendors to resolve problems
• Maintain current knowledge of mandatory and voluntary retirement programs, as well as investment options and catch-up provisions
• Calculate and educate participants on contribution limits to 403(b) and 457 voluntary retirement programs
• Assist employees with transitions to Medicare health plan options, life event/status changes, severance programs and policies, and direct billing process for employees on leaves of absence
• Utilize a Customer Relationship Management tool for case management
• Utilize knowledge documentation to answer questions consistently and quickly
• Provide guidance and consultation to departments and outside agencies on matters relating to benefit programs, HR processes, data and systems
• Recommend and implement process improvement opportunities
• Discuss benefit policies and guidelines with department personnel to ensure correct benefit enrollment, eligibility, and deductions
• Serve on committees and work groups, manage special projects, and perform other duties as assigned
• Provide support for New Employee Welcome and present enrollment workshops on a rotating basis
• Provide support and Employee Benefits Health Fairs during Open Enrollment period
• Maintain current knowledge of State and Federal tax and employee benefit laws and regulations that apply to benefit programs
• Conduct research on HR cases and update knowledge base as needed

Qualifications:

• BA/BS in Human Resources/Benefits, Health, Retirement, Counseling, or a related field; or a combination of education and relevant professional experience to total at least 4 years
• Experience using Microsoft tools like Word and Excel, Google documents, and HRMS systems
• Strong commitment to and experience in providing professional customer service to clients
• Excellent communication skills, written and oral
• Preference given to candidates with experience providing customer service in a call center environment
• Demonstrated knowledge of health and welfare benefit plans and Open Enrollment elections
• Experience resolving complex health claims or benefit issues desired
• Ability to work independently and in a team environment
• Experience with Customer Relationship Management (CRM) software
• Knowledgeable on the following HR topics: payroll administration, employment verification, I-9 compliance, applicant process, paycheck deductions, direct deposit, timecard entry, employee classes, and absence management processes, etc.
• Excellent analytical and problem-solving abilities
• Experience with or ability to work with individuals of diverse backgrounds and cultures
• Knowledge of HIPAA compliance

Interviews are happening now! 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.