IT SUPPORT TECHNICIAN

Job Opportunity at Custom Truck One SourceExtraordinary people. Exciting possibilities. Great opportunity.Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.Essential Duties and ResponsibilitiesProvide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Respond to queries either in person, via ticketing system or over the phone.Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.Perform remote troubleshooting through diagnostic techniques and pertinent questions.Walk customer through problem-solving process.Install, modify, and repair computer hardware and software.Provide accurate information on IT products or services.Direct unresolved issues to the next level of support personnel.Create knowledge base documentation on process.Follow-up and update customer status and information.Pass on any feedback or suggestions by customers to the appropriate internal team.Identify and suggest possible improvements on procedures.Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Protects organization's value by keeping information confidential.Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Position Type/Expected Hours of WorkWork hours are typically 8 am to 5 pm, however, this may vary depending on the location serving.CompetenciesPunctualityFlexibilityExcellent telephone etiquetteCollaboration skillsExceptional driveExcellent verbal communications skillsAble to work with minimum supervisionAble to multi-taskStrong knowledge of MS Office (Word, Excel, Outlook)Ethical ConductTechnical CapacityTime ManagementOrganizational SkillsProblem Solving/AnalysisDiscretionThoroughnessInitiativeAbides by all laws, regulations, policies, work procedures and instructionsProfessional appearanceBusiness casualAbides by all safety rules, and, if applicable, uses appropriate safety equipment in designated areasQualificationsMust possess a strong work ethic.Ability to work well with others.Able to finish tasks/projects in a timely manner.Highly organized, detail-oriented, delivering accurate and polished work.Education and/or ExperienceAt least one year of related experience and/or training; or equivalent combination of education and experience.Language SkillsExcellent listening and communications skills. Ability to speak effectively both one-on-one and before groups of customers or employees. Ability to read and interpret documents. Ability to write routine reports and correspondence.Mathematical SkillsGood with basic math. Must possess the ability to make mathematical computations with accuracy. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.Reasoning AbilityAbility to apply common sense understanding to carry out instructions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to multi-task and establish priorities. Ability to coordinate a number of complex tasks simultaneously while working under pressure to meet deadlines. Ability to maintain positive and flexible attitude and approach towards assignments and successfully operate under ambiguous guidelines. Ability to maintain organization in a changing environment. Ability to determine proper course of action to resolve escalated customer service issues. Ability to create momentum and foster positive organizational change. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Other Skills and AbilitiesSkilled in PC usage and associated software including Microsoft Office (Word, Excel, Access, and PowerPoint). Excellent planning, organizational skills and priority setting skills. Well-developed interpersonal and communications skills. Professional appearance and manner, business casual. Ability to learn new software to compliment this function.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.Benefits401(k) with Employer MatchCompetitive Health CareDental, Vision, and Life InsurancePaid Vacation, Sick and HolidaysSTD/ LTDPartner DiscountsInvestment in Employee DevelopmentCustom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.