Help Desk Specialist

Help Desk SpecialistZachery Piper Solutions is seeking a Help Desk Specialist to support a DoD program that is fully funded through 2028, supporting the Department of the Navy program based in Kansas City, MO. The Help Desk Specialist provides end-user technical support across a large enterprise environment. It's an excellent opportunity for someone looking to build their IT career and gain exposure within the Intelligence Community. The role will begin on a night-shift schedule, with the option to move to other shifts after the first few months depending on candidate preference. Active Secret Clearance and CompTIA Security+ required.Primary Responsibilities:Provide technical assistance for laptops, desktops, printers, mobile devices, and other network-connected equipmentTroubleshoot issues related to connectivity, operating systems, Microsoft/Office applications, and VTC systemsCollaborate with employees and leadership to diagnose and resolve IT problemsSupport daily operations of the Enterprise Service DeskManage service tickets, run scripts, answer incoming calls, and meet established service metricsRequired Qualifications:Active Secret ClearanceAt least 1 year of IT support experienceIAT II certification (Security+, CCNA Security, CySA+, or higher-level equivalent)Hands-on experience with troubleshooting, ticketing tools, and general IT supportCompensation & Benefits:Comprehensive benefits package including PTO, paid holidays, medical, dental, vision, 401(k), and sick leave as requiredSalary range: $50,000–$55,000 annually