Financial Aid Manager

Salary : $107,036.00 - $131,641.00 Annually
Location : Fresno City College, CA
Job Type: Permanent
Job Number: 2026039
Division: FCC Student Services
Opening Date: 06/01/2026
Closing Date: 6/30/2026 11:59 PM Pacific


General Purpose


Under direction, plans, coordinates and supervises operations in a Financial Aid department; ensures the efficient and equitable disbursement of scholarships and financial aid funds to students; determines department needs, formulates action plans and works with staff to deliver department services; provides professional assistance and guidance to college management on financial aid issues; and performs related duties as assigned.

Essential Duties & Responsibilities


The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Plans, assigns, schedules, supervises and evaluates work of a Financial Aid department; supervises and participates in developing, implementing and evaluating plans, work processes, systems and procedures to achieve annual goals, objectives and work standards; contributes to the development of and monitors performance against the annual department budget; approves purchases and other expenditures in accordance with District policies and procedures; makes presentations; prepares and maintains a variety of records and reports.
• Manages the performance of assigned staff; interviews and selects new staff; establishes performance requirements and personal development targets; regularly monitors performance and provides coaching for performance improvement and development; makes compensation recommendations; responds to grievances; approves overtime/compensatory time; subject to concurrence by senior management and Human Resources, takes disciplinary action, up to and including termination, to address performance deficiencies, in accordance with Personnel Commission Rules, Administrative Regulations, Human Resources procedures and collective bargaining agreements; performs other activities relevant to supervision of assigned staff.
• Provides day-to-day leadership and works with staff to ensure a high-performance, service-oriented work environment that supports achievement of the department's and District's mission, objectives and values; promotes workplace diversity, inclusion, cultural competency and a positive work environment.
• Interprets, applies and ensures compliance with applicable laws, codes and regulations; remains current on applicable legislative decisions and developments.
• Plans, develops and oversees financial aid, scholarship and grant application, evaluation, award and disbursement processes and ensures they are accurate, timely and efficient; ensures the proper determination of student eligibility for financial aid; oversees the comparison of financial need with available financial aid and personally adjudicates the more complex and difficult financial aid and student account issues and appeals; interprets, explains and enforces policies, procedures and practices; provides technical direction to staff and information to students pertaining to financial aid rules, regulations, operational procedures and associated federal and state programs; coordinates with other departments including EOPS, CalWORKS and the Bookstore on student financial aid awards.
• May participate and provide technical expertise and recommendations to District and college administrators and other departments and divisions regarding District compliance with laws, reporting regulations and academic policies and the impacts of current and proposed policies and procedures; may perform, prepare and present program review and unit review.
• Interprets, applies and ensures compliance with applicable laws, codes and regulations; remains current on applicable legislative decisions and developments.
• Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District.

OTHER DUTIES

• Based on assignment, prepares federal, state and District reports and oversees the reconciliation and balancing of financial aid accounts with the Department of Education to ensure the college meets all regulatory requirements; conducts studies and special projects as directed.
• Represents the District on local and statewide professional organizations and committees.
• Maintains liaison with federal, state, county and other agencies to answer questions, resolve problems, provide data and interpret and apply changes in rules and regulations concerning financial aid.
• Performs related duties as assigned.

Employment Standards / Minimum Qualifications
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of:

• Advanced knowledge of federal, state and local financial aid programs and regulations and associated needs analysis and award packaging processes and procedures.
• Applicable federal, state and local laws, rules and regulations, including the Family Educational Rights and Privacy Act, California Education Code and Administrative Code provisions related to financial aid.
• Principles and practices of generally accepted accounting and auditing procedures related to federal Title IV financial aid.
• Community college curriculum, organization, operations, policies and objectives.
• District student recordkeeping practices, procedures and systems for processing and maintaining student information.
• Principles and practices of sound business communication including proper English usage, grammar, spelling and punctuation.
• Principles and practices of public administration, including budgeting, purchasing and maintaining public records.
• Research methods and analysis techniques.
• Principles and practices of effective management and supervision.
• Safety policies and safe work practices applicable to the work being performed.
• Personnel Commission Rules, Board Policies, Administrative Regulations, Human Resources procedures and collective bargaining agreements.

Skills and Abilities to:

• Plan, supervise, assign, review and evaluate the work of assigned financial aid staff.
• Coordinate, develop and implement financial aid programs and services.
• Define issues, analyze problems, evaluate alternatives and develop sound, independent conclusions and recommendations in accordance with laws, regulations, rules and policies.
• Organize, set priorities and exercise sound, independent judgment within areas of responsibility.
• Develop and implement appropriate procedures and controls and ensure the accuracy and security of student records.
• Understand, interpret, explain and apply applicable laws, codes and ordinances.
• Work collaboratively with directors and other managers and provide expert advice and counsel to develop solutions to complex issues.
• Represent the District effectively in dealings with students, staff and other colleges.
• Prepare clear, concise and comprehensive correspondence, reports, studies and other written materials.
• Make presentations and present proposals and recommendations clearly, logically and persuasively to diverse audiences.
• Use tact and diplomacy in dealing with sensitive and complex issues, situations and concerned people.
• Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices.
• Communicate effectively, both orally and in writing.
• Operate a computer and use standard business software.
• Develop and maintain an inclusive work environment that fosters diversity, respect and engagement.
• Establish and maintain effective working relationships with all those encountered in the course of work.

EDUCATION AND EXPERIENCE
Graduation from an accredited college or university with a bachelor's degree in education, finance, accounting, business administration or another related field and five years of increasingly responsible experience in a college financial aid office, at least two of which were supervising or serving as lead over one or more specialty areas of financial aid; or an equivalent combination of training and experience.

LICENSES, CERTIFICATES AND OTHER REQUIREMENTS
Certain assignments may require a California driver's license and the ability to maintain insurability under the Districts vehicle insurance program.


PHYSICAL AND MENTAL DEMANDS
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk and stand and to lift up to 10 pounds and occasionally up to 25 pounds.


Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands
While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions under intensive deadlines; and interact with District managers, staff, the public and others encountered in the course of work.

WORKING ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Employees work under typical office conditions, and the noise level is usually quiet.
The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime.

Assessment Process
APPLICATION SUBMISSION
To move forward in the selection process, you must complete an online application through our web site at Please attach to your application copies of your transcripts (including when degree was awarded) or your application may be considered incomplete. Resumes may also be uploaded but cannot be used in lieu of a completed application.


ONCE YOU HAVE SUBMITTED YOUR APPLICATION YOU WILL NOT BE ABLE TO MAKE REVISIONS TO YOUR APPLICATION MATERIALS.


When completing the application, please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields, including the name and contact information for your supervisors. Experience that is included in the resume but not in the Work Experience section of the application may not be considered for the purpose of determining whether you meet the minimum qualifications.


All required documents must be submitted by the applicant. Personnel Commission staff will not upload your documents for you. The State Center Community College District does not accept letters of recommendation for classified positions. Please do not attempt to attach letters of recommendation to your application.


APPLICATION REVIEW AND ASSESSMENTS
The application review process includes an evaluation of training and experience based on given application information and answers to supplemental questionnaire. Only the most qualified applicants, who pass the minimum qualifications review, will be invited to the assessment process.


The assessment process will include a written assessment (15% weight) and an oral interview assessment (85% weight). Passing score is 75% out of 100% on each assessment section.
INITIAL ASSESSMENT TENTATIVELY SCHEDULED AS FOLLOWS:

ORAL BOARD ASSESSMENT: JULY 15, 2026

WRITTEN ASSESSMENT: JULY 15, 2026

The assessment process / assessment date is subject to change as needs dictate. All communication regarding this process will be delivered via email to the address listed on your application.


ELIGIBILITY LIST
Only the most qualified applicants who achieve a passing score on the assessment will advance to the next phase of the recruitment process. Candidates who pass all components of the assessments will be placed in rank order on a Fresno City College Open-Competitive List. Using the same process, a separate Fresno City College Promotional List will be established and both Lists will be used concurrently. Unless otherwise indicated, the eligibility list will be used to fill current vacancies in this classification at Fresno City College for at least six (6) months. The current vacancy is with Fresno City College.
PASSING THE ASSESSMENTS AND BEING PLACED ON THE ELIGIBILITY LIST DOES NOT GUARANTEE AN OFFER OF EMPLOYMENT.

VERIFICATIONS OF EMPLOYMENT WILL BE COLLECTED IF AN OFFER IS MADE.


ACCOMMODATIONS
Individuals with disabilities requiring reasonable accommodation in the selection process must inform the State Center Community College District Personnel Commission Department in writing no later than the filing date stated on the announcement. Those applicants needing such accommodations should document this request including an explanation as to the type and extent of accommodation needed to participate in the selection process.
SCCCD is an equal opportunity employer committed to fostering innovation and inclusivity. We respond proactively to the diverse needs of the community and welcome individuals excited to join our District's purpose to support student success both locally and globally. United, we the faculty, classified professionals and administrators pledge to treat all applicants and employees fairly and equitably.
Full-time permanent positions provide an attractive benefit package which includes health, dental and vision coverage for the employee and eligible dependents, as well as life insurance and disability coverage for employees. Part-time positions are paid hourly, with limited benefits. For a detailed list of benefits, visit our
01


To be properly and promptly notified of the status of my application, I understand that I must provide on my application, the following information:
- Working E-mail address
- Telephone Number
I understand that I must provide a working email address on my application where I will receive notifications regarding the status of my application and the selection process.
I understand that important information regarding the status of my application and the selection process will only be sent via E-MAIL to the email address I provided.
I understand that it is my responsibility to ensure that the email address I provided is a working email and that I will check my email regularly to ensure I receive any communication as it relates to this application promptly.
I understand that the State Center Community College District Personnel Commission Department is not responsible for any lost or redirected emails and that it is my responsibility to add View email address on click.appcast.io to my email contact list to avoid email notifications related to this application from being classified as "spam" or "junk" mail.
I have read these statements to their fullest and will provide a working e-mail address on my application in order to receive status of my application.

• Yes
• No

02


I understand that I am required to describe, in detail , my appropriate qualifying experience in the Work Experience Section of my application.
I understand that I must indicate my appropriate job classification in my work history and not any working title that I believe is designated to me.
I understand that if I attach a resume and/or cover letter in lieu of completing any portion of the application, my application is incomplete and will not be considered for this examination, and my application will not be further processed.
I have read these statements to their entirety and understand them completely and to their fullest.

• Yes
• No

03


(MQ) Please select the level of education you possess in education, finance, accounting, business administration or another related field: Please attach a copies of your degrees or transcripts showing when degree was awarded or your application may be deemed incomplete.

• Formal or informal education equivalent to completion of the twelfth grade OR no related degree
• Associate's degree
• Bachelor's degree
• Master's degree or higher

04


(MQ) Please select the level of increasingly responsible experience you possess in a college financial aid office:

• Less than three (3) years' experience.
• Three (3) to less than five (5) years' experience.
• Five (5) to less than seven (7) years' experience.
• Seven (7) to less than nine (9) years' experience.
• Nine (9) or more years' experience.

05


(MQ) Please describe your related experience in a college financial aid office. Include the types of duties and projects you were responsible for. Please include the following:- Name of the employer(s)- Position title(s) you held- Type of duties: This information will need to be identifiable in the work history section of your application or your application may be rejected.
06


(MQ) Do you possess at least two (2) years' experience supervising or serving as lead over one or more specialty areas of financial aid?

• Yes
• No

07


(MQ) Please describe your related experience supervising or serving as lead over one or more specialty areas of financial aid Please include the following:- Name of the employer(s)- Position title(s) you held- Type of duties: This information will also need to be identifiable in the work history portion of the application, or the application may be deemed incomplete.
08


(MR) Certain assignments may require a California driver's license and the ability to maintain insurability under the Districts vehicle insurance program. Do you possess a valid driver's license?

• Yes
• No

09


I have read the above questions carefully and answered each one accurately. I understand that if I do not provide correct information that my application will be disqualified and will not receive further consideration.
I understand that if I submit more than one application, my newest application will be considered and all others will be considered duplicates and will not be reviewed.
Note: You should include on your application any information you wish to be considered as you will be unable to add or change your information after submission.
I have read the above statements carefully and understand them to their fullest.

• Yes
• No

Required Question