Automotive Service Advisor

Job Description

Job Description

At Carl's Car Care, we pride ourselves on being a family-owned respected organization built on integrity, hard work, and exceptional service for our customers and business partners. Every member of our team is vital to our success, and we are dedicated to delivering the award-winning service and value that our community has come to expect.

• Manage service orders and coordinate the flow of work orders to ensure customers receive timely, courteous, and effective service
• Be able to provide customers with accurate quotes, and to explain the scope of work involved
• Enhance the customer experience by handling inquiries both in person and over the phone
• Ensure technicians’ time is efficiently scheduled and service appointments are optimized
• Answer technical questions related to vehicle issues, warranties, services, and repairs
• Assist in diagnosing vehicle problems and communicate effectively between customers and technicians
• Adhere to all company policies, standards, and applicable laws and regulations
• Build positive relationships with customers
  Qualifications:
• Friendly and organized with excellent communication skills
• Proven ability to manage customer relationships and deliver outstanding service
• Strong time management and multitasking skills
• Professional appearance and demeanor
• Consistent track record of positive customer satisfaction
• Self-motivated, able to work independently as well as part of a team
• Clean driving record and valid driver’s license