Express Service Advisor

Express Service Advisor

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

Our Chapman Chevrolet location in Tempe is currently seeking an Express Service Advisor to join our Service Department team. In this role, you will educate customers on the importance of routine vehicle maintenance and repairs, recommend services, and provide updates throughout the service process to ensure every customer leaves satisfied.

Responsibilities

• Schedule, confirm, and prepare for customer service appointments
• Determine vehicle maintenance and repair needs based on customer feedback, inspections, and mileage
• Create repair orders including service recommendations, cost estimates, and timelines
• Obtain customer authorization for recommended services and collect payment
• Communicate regularly with technicians and parts associates to ensure timely service completion
• Keep customers informed throughout the repair process and follow up regarding service satisfaction

Qualifications

• At least 1 year of customer service or sales experience required
• Previous automotive service advisor or service writer experience preferred
• Excellent customer service skills and the ability to build positive customer relationships
• Strong written and verbal communication skills, with the ability to effectively communicate with customers and sell service recommendations
• Self-motivated, driven individual with a proactive, self-starter attitude
• Dependable, punctual, and committed to consistent attendance
• Strong organizational and time management skills
• Proven ability to meet or exceed sales goals
• Valid Arizona driver’s license with a clean driving record
• Must pass background check and drug screening

Compensation & Perks

• Competitive Pay: uncapped commission
• Opportunities for career growth and advancement
• Supportive, team-oriented workplace
• Employee discounts and assistance programs
• Volunteer opportunities and employee engagement programs
• Rotating Saturdays and 3-day weekends to support work-life balance
• Closed on Sundays

Benefits

• Medical, dental, and vision insurance
• 401(k) with company contributions
• Life insurance
• Paid time off and holidays
• Access to onsite nurse practitioners and wellness support

Submit your application for consideration. Qualified candidates will be contacted regarding next steps.