TikTok Shop Manager

About Amerify Amerify is a full-service growth agency for Amazon and TikTok Shop brands. We run our clients' channels end to end: the Shop, the creators, the ads, the promotions, and the reporting. Our TikTok Shop practice is growing quickly, and we're building the team that runs it. About the role As a TikTok Shop Manager, you'll own a book of client TikTok Shops. You're the person each brand talks to, the person who knows exactly what's happening on their Shop this week, and the person who makes sure it happens. You'll run day-to-day operations in Seller Center, build and grow each brand's affiliate creator program, manage the brand's creator community on Discord, and work with our media and delivery teams on GMV Max, listings, and promotions. You'll direct our delivery partners, check their work, and hold them to dates. Our clients judge us on two things: results and visible effort on their account. In this role, you own both. What you'll do Own the client relationship Be the main contact for each of your brands. Lead weekly calls and answer questions quickly. Run onboarding: collect Seller Center and Business Center access in the first week, and agree on goals, targets, and reporting cadence in writing. Send clear updates: daily in a new client's first weeks, then weekly. Keep every date we promise. If something will slip, the client hears it from you first. Get written client sign-off before any offer, spend, or change goes live. Run the Shop Manage day-to-day operations in TikTok Shop Seller Center: products, pricing, stock, orders, and buyer messages. Watch Shop health every day, including Shop Performance Score, late dispatch rate, and policy violations, and fix problems before they cost us features. Audit and improve product listings: titles, images, descriptions, and attributes. Plan promotions and the campaign calendar, including BFCM and holiday events. Test offers so discounts never stack into losing orders. Grow the affiliate creator program Find, recruit, and activate creators through Target and Open collaborations, outreach tools (such as Reacher), and direct outreach. Manage the sample pipeline end to end, against monthly targets (for example, 100 samples in a new client's first month). Write creator briefs, set commissions based on the brand's margins, and follow up until content is posted. Track the creator funnel: contacted, joined, sampled, posted, selling. Build and run creator communities Launch and manage each brand's creator community on Discord: channels, roles and tiers, welcome flow and rules. Keep it active every day: reply to creators within a few working hours, welcome and onboard every new member within 24 hours, and post briefs, winning hooks, creator spotlights, and challenges. Re-engage quiet members, host regular creator calls or Q&As, and move top performers into a VIP tier. Turn community members into posting, selling creators. Membership alone isn't the goal. Drive paid and LIVE Work with our media buyer on GMV Max campaigns: budgets, daily caps, product selection, and weekly results. Support TikTok Shop LIVE pilots: run of show, offers, and post-show review. Report and lead Own the weekly scorecard for each client: GMV, net sales, orders, creator funnel, ad spend and return, and Shop health. Set priorities for our delivery partners, review their work, and follow up on deadlines. Help build our TikTok Shop playbooks and SOPs as we grow. How you'll be measured Client retention and satisfaction GMV and net sales growth on your client Shops Creator funnel: creators activated, samples sent, sample-to-post rate, affiliate GMV Community health: response time, active members, members who post and sell Shop health: Shop Performance Score, late dispatch and violations Promises kept on time What you bring 2+ years of hands-on experience running TikTok Shop accounts in Seller Center. A track record of growing a Shop through affiliate creators, with numbers you can show us. Experience running or moderating a creator or brand community (Discord preferred). Confidence leading client calls with founders and brand teams. Excellent written and spoken English. Comfort with numbers: GMV, margins, commissions, ad return, and weekly reporting. Strong organization across several accounts at once. You follow up without being reminded. Experience managing outside teams or freelancers and holding them to deadlines. Nice to have Agency experience managing several brands at once GMV Max campaign management TikTok Shop LIVE Creator tools such as Reacher, Kalodata, FastMoss, or Euka Amazon or Shopify experience Experience in apparel, beauty, wellness, or home categories Why Amerify You'll own real accounts and real results from day one, not a slice of one. You'll work directly with leadership and help shape how our TikTok Shop practice runs. Room to grow into a senior or team lead role as the practice expands. Fully remote.