Customer Care & Dispute Specialist

Customer Care & Dispute Specialist

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a Customer Care & Dispute Specialist. Your main responsibilities include:

• Case Ownership: Receive flagged invoices and conduct deep-dive investigations into root causes.
• Dispute Management & Root Cause Analysis: Investigate customer complaints and monitor the dispute portfolio.
• Cross-Functional Collaboration: Work with Field Operations, Sales, Contract Management, Fulfillment, and Local Finance.
• Collections Partnership: Provide updates to the BSC Collections team and execute the issuance of credit memos, debit notes, or invoice corrections.
• Stakeholder Engagement & Cadence: Lead regular touchpoint meetings and maintain consistent communication.
• Process Improvement: Identify recurring issues and propose solutions to prevent future disputes.
• Performance Reporting: Prepare and present periodic reports outlining dispute aging, resolution trends, and bottlenecks.

Base Salary - Syracuse, NY $69,300 - $86,600 | Boston, MA $76,800 - $96,100. The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities.

Required Qualifications & Skills:

• Experience: 2-5 years in Accounts Receivable, Customer Service, or a site-based operational role.
• Education: Bachelors degree preferred.
• Communication: Strong interpersonal skills with the ability to influence local stakeholders.
• Problem-Solving: A "detective" mindset—the ability to dig through ERP data and physical documentation to find the source of an error.
• Systems Proficiency: Experience with ERP and Accounts Receivables systems (SAP, HighRadius), strong MS Excel skills (VLOOKUPs, Pivot Tables) and MS PowerPoint skills.
• Travel: 20-25% travel required, as needed.

What's in it for you? Fully vested 401k match, up to 7% of total eligible compensation. Competitive Medical, Dental and Vision Plans - Effective from first day of hire. 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays. Tuition Reimbursement - Eligible after 6 months of service. Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption. A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career. Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles! Are you ready to embark on a new journey? Join #TeamSchindler!

Our Core Values: Safety: Uphold the highest safety standards for all. Integrity and Trust: Foster honest, ethical relationships. Create Value for the Customer: Deliver innovative, reliable solutions. Quality: Ensure excellence in every product and service. Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website. At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status. Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.