Office Assistant

Job Description

Job Description

We are looking for a dependable Office Assistant to support daily operations for a charter fishing business in Hyannis, Massachusetts. This Long-term Contract position combines front-office coordination with customer-facing dockside support, creating a varied and hands-on work environment. The person in this role will help manage tour reservations, welcome guests upon arrival, and keep administrative tasks organized to ensure a smooth experience for visitors and staff.

Responsibilities:
• Manage incoming booking requests for fishing and boat tours through phone and office systems, ensuring reservation details are accurate and up to date.
• Greet guests and visitors upon arrival, assist with dockside check-in, and help direct customers to the appropriate departure area.
• Provide attentive front-desk support by answering inbound calls, responding to email inquiries, and assisting with general customer questions.
• Perform routine clerical work such as maintaining records, organizing documents, and supporting daily office operations.
• Coordinate scheduling updates and communicate changes clearly to customers and internal team members.
• Spend a significant portion of each shift outdoors at the docks assisting with customer check-in and related operational needs.
• Use reservation and attraction management software to enter bookings, confirm tour details, and support day-to-day administrative workflows.• Previous experience in an office assistant, receptionist, or customer service position.
• Ability to handle inbound calls, email communication, and in-person guest interactions in a detail-oriented manner.
• Comfortable performing both administrative duties indoors and customer-facing work outdoors.
• Strong organizational skills with the ability to manage reservations, schedules, and clerical tasks accurately.
• Experience with general office systems and the ability to learn booking platforms such as reservation or attraction software.
• Reliable communication skills and a flexible approach to supporting weekday operations with occasional weekend availability.