Patient Access Supervisor - PEDS
Full-time
Johns Hopkins Medicine
As the Patient Access Supervisor, you'll:
- Train and coach Patient Access Specialists.
- Monitor activity for quality and productivity.
- Analyze call metrics and monitoring data and produce agent feedback and management reports.
- Coordinate the development of, review and implement departmental scheduling protocols.
- Demonstrate competency and appropriate usage of Avaya Call Management System (CMS).
- Be responsible for selection and hiring, scheduling staff, performance management, employee time management and other record keeping.
What you'll bring:
- High School diploma or GED. Bachelor's preferred.
- 5+ years' related experience. Related experience includes positions such as Patient Access Lead, Sr. Patient Access Specialist, or Quality Partner.
- Ability to pass Annual Supervisor Certification from The Call Center School (TCCS) with a passing score of 80% or better within one year of employment start date or internal reassignment/transfer.
- Excellent time management skills.
- Strong verbal and telephone communication skills.
- Knowledge of appointment scheduling applications (preferably the EPIC, Meditech or IDX systems) and medical insurance plans.
- Knowledge of training methodologies.
Vacancy posted 1 day ago
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